Call Center Executive | Enhance English | Executive Job Circular 2024

Job Description

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Call Center Executive -Enhance English Job Circular 2024 Job Details:

We’re excited to share the full details of Enhance English‘s 2024 Call Center Executive job notice. Our goal is to present this information in a well-organized and easily accessible way, so you can quickly find the key details you need. If you’re interested in exploring other opportunities—whether in government, banking, the private sector, military, NGOs, sales, or other fields—be sure to check out our dedicated category section.

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What is Call Center Executive? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?

A Call Center Executive in Bangladesh is responsible for handling customer queries, complaints, and providing information over the phone. This role is integral to customer service in industries such as telecommunications, banking, and e-commerce. Call center jobs are becoming increasingly popular due to the growing number of companies offering 24/7 customer support services.

Responsibilities include answering incoming calls, resolving customer issues, making outbound calls for promotional purposes, and maintaining records of conversations. They must ensure customer satisfaction, follow company protocols, and often work in shifts to provide round-the-clock service.

In terms of qualifications, a minimum of a high school diploma or bachelor’s degree is often required, along with strong communication skills in both Bangla and English. Proficiency in computer usage and experience with call center software is advantageous.

This job offers career benefits such as developing interpersonal, problem-solving, and time management skills. It can also serve as a stepping stone to higher positions like team leader or customer service manager. Call center jobs provide an entry into the corporate world, with the possibility of moving into other roles within sales, marketing, or operations with the right experience.

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