Call Center Agent | Intellier Limited | Call Center Job Circular in Dhaka 2024
Job Description
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Intellier Limited – Call Center Job Circular in Dhaka 2024 Job Details:
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| Code: | NT57K 390 |
| Employer: | Intellier Limited |
| Post Name: | Call Center Agent |
| Job Location: | Dhaka |
| No. of Vacancies: | 05 |
| Job Type: | Full time |
| Job Category: | Social Media Collected Jobs |
| Gender: | Male/Female Both |
| Age Limitation : | — |
| Educational Qualifications: | Diploma/Graduate Degree in Business |
| Experience Requirements: | 01 Years |
| Salary: | 12000 |
| Apply Procedure: | Send your CV to the e-mail mentioned in the picture |
| Application Deadline: | 20-08-2024 |
Apply Procedure:
Send your CV to the e-mail address mentioned in the picture.
What is Call Center Agent? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
A Call Center Agent is a professional responsible for handling incoming and outgoing customer interactions, typically over the phone. They serve as the primary point of contact between a company and its customers, addressing inquiries, resolving issues, and providing information about products or services. Call Center Agents are essential in maintaining customer satisfaction and building loyalty by delivering prompt and effective service. Their tasks may also include processing orders, handling complaints, and sometimes upselling or cross-selling products.
To become a Call Center Agent, a high school diploma or equivalent is usually required, although some employers may prefer candidates with an associate’s or bachelor’s degree. Excellent communication and interpersonal skills are essential, as agents must interact with diverse customers and handle a variety of situations calmly and efficiently. Basic computer skills are necessary for managing customer databases and navigating multiple software systems simultaneously. While prior experience in customer service is advantageous, many companies provide on-the-job training to help new agents develop the necessary skills.
The career benefits of being a Call Center Agent are noteworthy. This role offers a strong entry point into the customer service and business sectors, allowing individuals to develop valuable communication and problem-solving skills. Successful agents often have opportunities for advancement into supervisory or management roles within the call center or other areas of the company. Additionally, the experience gained as a Call Center Agent is highly transferable, opening doors to various positions across different industries and offering long-term career growth and development.
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