Call Center Team Leader/Supervisor | A Reputed Company | Call Center Job in Dhaka 2024
Job Description
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A Reputed Company – Call Center Job in Dhaka 2024 Job Details:
We are pleased to provide detailed information about the Call Center Team Leader/Supervisor position available in 2024 at A Reputed Company. Our goal is to present this information clearly and in an easy-to-understand way so that you can easily find what you are looking for. If you are considering other career opportunities in government, banking, the private sector, military, NGOs, or other sales roles, we invite you to explore our specialized categories.
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| Code: | NT57K 287 |
| Employer: | A Reputed Company |
| Post Name: | Call Center Team Leader/Supervisor |
| Job Location: | Dhaka |
| No. of Vacancies: | 01 |
| Job Type: | Full time |
| Job Category: | Social Media Collected Jobs |
| Gender: | Male/Female Both |
| Age Limitation : | — |
| Educational Qualifications: | — |
| Experience Requirements: | 01 Years |
| Salary: | — |
| Apply Procedure: | Send your CV to the e-mail mentioned in the picture |
| Application Deadline: | — |
Apply Procedure:
Send your CV to the e-mail address mentioned in the picture.
What is Call Center Team Leader/Supervisor? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
A Call Center Team Leader/Supervisor is responsible for managing and guiding a team of call center agents to ensure efficient and effective customer service operations. This role involves overseeing daily activities, providing support, and implementing strategies to improve performance and customer satisfaction.
The primary responsibilities of a Call Center Team Leader/Supervisor include monitoring call center metrics, such as call volume and resolution times, to ensure service quality standards are met. They train and coach agents, handle escalated customer issues, and implement performance improvement plans. Additionally, they manage schedules, conduct performance reviews, and ensure compliance with company policies and procedures.
To be successful in this role, candidates typically need strong leadership and communication skills, a solid understanding of call center operations, and the ability to analyze performance data. A background in customer service, along with experience in a supervisory role, is often required. Proficiency in CRM software and call center management tools is also beneficial.
The benefits of being a Call Center Team Leader/Supervisor include opportunities for career advancement into higher management roles, such as Call Center Manager or Operations Director. This position offers a chance to develop leadership skills and make a significant impact on customer service quality and team performance. It can also provide a stable career path with competitive salaries and the satisfaction of contributing to organizational success.
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