Customer Service Officer | Genex Infosys Ltd | Customer Service Job Circular 2024
Job Description
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Genex Infosys Ltd – Customer Service Job Circular 2024 Details:
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| Code: | IA57K 862 |
| Employer: | Genex Infosys Ltd |
| Post Name: | Customer Service Officer |
| Job Location: | Dhaka |
| No. of Vacancies: | 01 |
| Job Type: | Full time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | – |
| Educational Qualifications: | HSC |
| Experience Requirements: | – |
| Salary: | 10K to 12k |
| Apply Procedure: | Apply through the link mentioned in the picture. |
| Application Deadline: | 24 August, 2024 |
Apply Procedure:
Apply through the link mentioned in the picture.
What is Customer Service Officer ? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google, A Customer Service Officer (CSO) in Bangladesh plays a crucial role in maintaining customer satisfaction and fostering client relationships. This job typically involves addressing customer inquiries, resolving issues, processing orders, and providing information about products or services. CSOs are the frontline representatives of a company, ensuring that customers have a positive experience.
In Bangladesh, CSOs are in demand across various sectors such as banking, telecommunications, retail, and e-commerce. This job offers a stable entry point into the corporate world, with opportunities for career advancement into roles like Customer Service Manager, Sales Executive, or even Branch Manager.
Key responsibilities include handling customer complaints, managing communication channels like phone, email, or chat, and maintaining customer records. CSOs often need to multitask, exhibit problem-solving skills, and show empathy and patience when dealing with customers.
To qualify for this role, candidates usually need at least a bachelor’s degree, preferably in business, marketing, or communication. Proficiency in both Bengali and English, along with strong interpersonal and communication skills, is essential. Experience in customer service or sales can be advantageous, although many companies offer on-the-job training. This job not only builds communication and problem-solving skills but also offers a path to higher positions in customer relations and management.
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