Job Description
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Moto Mechs Customer Relation Executive Job Circular 2025 Job Details:
We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive. In this role, you will be responsible for managing customer interactions, addressing inquiries, and ensuring a seamless and positive experience for our clients. Your primary goal will be to build and maintain strong relationships with customers, enhancing their satisfaction and loyalty.
Job Summary
Code: | EM329 |
Employer: | Moto Mechs |
Post Name: | Customer Relation Executive |
Job Location: | Dhaka |
No. of Vacancies: | – |
Job Type: | Full Time |
Job Category: | Customer Support / Call Centre |
Gender: | Both |
Age Limitation: | – |
Educational Qualifications: | HSC/ BA/ Diploma/ Bachelor’s degree in Business Administration, Marketing, or a related field/ Graduate |
Experience Requirements: | 1 Year |
Salary: | Negotiable |
Apply Procedure: | Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button. |
Application Deadline: | February 22, 2025 |
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Coordinate with service technicians to provide accurate information to customers regarding service offerings and packages.
- Manage service bookings and appointments, ensuring efficient scheduling and communication.
- Gather and analyze customer feedback to identify areas for improvement.
- Maintain accurate records of customer interactions and transactions.
- Assist in developing and implementing customer service policies and procedures.
- Collaborate with the marketing team to promote services and special offers.
Qualifications:
- Proven experience in customer service or a customer-facing role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in MS Office and customer relationship management (CRM) software.
- Passion for motorcycles and knowledge of the automotive industry is a plus.
Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
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