Daraz Bangladesh Limited. | Customer Service Agent – Digital

August 25, 2022
14000 - 15000 / month
Application deadline closed.

Job Description

Daraz Bangladesh Limited. Job Circular 2022 Job Details:

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Code: AM-21K 671
Employer: Daraz Bangladesh Limited.
Post Name: Customer Service Agent – Digital

Vacancy

130

Job Context

  • Candidates should have the mindset to work on roster basis.
  • 6 days a week & 9 Hours shift.

Job Responsibilities

  • Provide quality service to the customers over Live Chat.
  • Capture customer insights and escalate issues to other internal departments.
  • Maintain targeted KPI on a regular basis.
  • Maintain high standard of service quality as per the requirement of the organization.

Employment Status

Contractual

Educational Requirements

  • Bachelor degree in any discipline
  • Bachelors/Honors running students who can manage office hours may apply.
  • Strong communication skills both in English & Bangla
  • Should have typing speed 30 words per minute.
  • Should have computer literacy & MS Office.
  • Should have the ability to work under pressure.
  • Skills Required: Customer Service, Good Communication Skills, must have good,typing speed (Both Bangla & English), Professional English Writing.

Experience Requirements

  • At most 1 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Customer Service
  • The applicants should have experience in the following business area(s):
    E-commerce
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 20 to 35 years
  • Both males and females are allowed to apply

Job Location

Dhaka (Dhanmondi)

Salary

  • Tk. 14000 – 15000 (Monthly)
  • As per company policy.

Compensation & Other Benefits

  • Contract Extension is possible upon performance & requirement

Job Source

jobmatchingbd Online Job Posting.

Read Before Apply

Candidates who have good proficiency in English are requested to apply only.

*Photograph must be enclosed with the resume.

Apply Procedure

Daraz Bangladesh Limited.

Application Deadline : 23 Sep 2022
Published On
24 Aug 2022
Company Information
Daraz Bangladesh Limited.
Address : Asfia Tower, House 76, Road 11, Block E, Banani, Dhaka
Web : https://www.daraz.com.bd/?gclid=CNTp2Jnwk9ICFQGhaA
Business : Daraz is the leading online marketplace in South Asia, empowering tens of thousands of sellers to connect with millions of customers. Daraz provides immediate and easy access to 10 million products in more than 100+ categories and delivers more than 2 million packages every month to all corners of its countries. Daraz is a mall, a marketplace and a community for its customers. It is also a university for entrepreneurs, and every month it educates more than 5,000 new sellers on e-commerce operations. To overcome the logistics challenge in its markets, Daraz has built its own logistics company specifically designed for e-commerce operations – Daraz Express (known as DEX) – to raise the standards for the industry. Daraz is also helping existing and new logistics providers digitize. In 2018, Daraz was acquired by Alibaba Group, and is proud to carry its part of the mission to `make it easy to do business anywhere in the era of the digital economy`. As part of the Alibaba ecosystem, Daraz is leveraging Alibaba’s global leadership and experience in technology, online commerce, mobile payments and logistics to drive growth in its markets.

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