Haramain Hajj Umrah Limited | Customer Relationship Officer

August 30, 2022
20000 - 25000 / month
Application ends: September 28, 2022
Apply Now

Job Description

Haramain Hajj Umrah Limited Job Circular 2022 Job Details:

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Code: AM-21K 954
Employer: Haramain Hajj Umrah Limited
Post Name: Customer Relationship Officer

Vacancy

4

Job Context

  • We are looking for a Customer Relationship Officer with good verbal & Technical communication skills in Multi-tasking customers deal Experience. You have to Receive Phone calls, handle clients & have the ability to convince clients over the phone.
  • Work days: Saturday – Thursday (Fridays are off).
  • Work hours: 9 am – 6 pm.
  • Job Location: Paltan China Town, East Tower – Suite #17/3, Level-16, 68 Naya Paltan, VIP Road, Dhaka.

Job Responsibilities

  • Answering incoming calls from customers and ensure instant customer satisfaction on information, Service & Packages query.
  • Communicate with customers in an informative manner, in keeping with the brand’s voice and tone.
  • Handling multiple incoming & outgoing phone calls in a timely manner and transfer/forward the calls to the concerned person/extension.
  • Welcoming & handling the coming guests/visitors and assisting them in a professional manner.
  • Prepare daily inbound calls, queries/complaints & answers report and send the concern department.
  • Understand all the situations and take responsibility, tolerate stress, have discipline and desire to work and gain new knowledge, have politeness and ability to work with large volumes of information, and multitask.
  • They should be well mannered, pleasant, professional and good problem solvers as well, Should be self-directed.
  • Occasionally, You Need to Visit nearby clients for meeting purposes. (You will be accompanied by another staff member).
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Should have self-supervision skill and performance management skill.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments and requirements.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Quality assures of regarding daily task and call.
  • Needs to have excellent interpersonal skills to communicate clearly and effectively.
  • Manage large volume calls in a timely manner.
  • Prepare & submit a daily report on incoming and outgoing call.
  • Submit Customer feedback report to the management daily basis.
  • Handle customer’s day to day queries & provide required relevant product information in an efficient, professional and positive manner.

Employment Status

Full-time

Workplace

  • Work at office

Educational Requirements

  • Bachelor degree in any discipline
  • Must have excellent presentation skills and good personality
  • Fresh graduates are highly encouraged to apply.
  • Competence to build and effectively manage interpersonal relationships at all levels of the company.
  • Excellent oral & Written communication skills with strong command in MS Excel & MS Word
  • Ability to work in fast paced work environment both independently and in a group.

Experience Requirements

  • 1 to 3 year(s)
  • The applicants should have experience in the following area(s):
    Call Center, Customer Relationship Management, Customer Relationship Management (CRM)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 25 to 40 years
  • Only males are allowed to apply

Job Location

Dhaka

Salary

  • Tk. 20000 – 25000 (Monthly)
  • Basic salary 20000 taka -25,000 Taka + performance Commission based on Monthly Target. There will be a couple of ways of bonus income.

Compensation & Other Benefits

  • Mobile bill, Tour allowance, Medical allowance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Performance bonus
  • Free tea, coffee and utensils in the office
  • The office provides and organizes reunion dinners from time to time
  • The company’s management positions are only promoted internally. As long as you work hard enough, have the ability, and have the responsibility, you will get more promotion opportunities and space

Job Source

jobmatchingbd Online Job Posting. 

Read Before Apply

We are looking for a Customer Relationship Officer with good verbal & Technical communication skills in Multi-tasking customers deal Experience. You have to Receive Phone calls, handle clients & have the ability to convince clients over the phone.

Apply Procedures

Email

Send your CV to [email protected]
Haramain Hajj Umrah Limited
Application Deadline : 28 Sep 2022

Published On
29 Aug 2022
Company Information
Haramain Hajj Umrah Limited
Address : HARAMAIN HAJJ UMRAH LIMITED Head Office : Paltan China Town, East Tower – Suite #17/3, Level-16, 68 Naya Paltan, VIP Road, Dhaka-1000, Bangladesh. Mobile : 01711289121 +8801616121130 (Whats up, imo)
Web : https://haramainbd.com
Business : Prime objective of this venture is to make a organization or institution who will guide the potential Hajjis for performing the Hajj & Umrah in accordance with the rules & regulation of Islam.

This organization will serve the hajjis Hajj & Umrah Services with best effort despite of its profit.

Try to make all the Hajj & Umrah Organization near to “Zero complain”.

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