Midea Bangladesh | Executive (Elite Midea Customer Care)

August 31, 2022
11000 - 12000 / month
Application deadline closed.

Job Description

Midea Bangladesh Job Circular 2022 Job Details:

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Code: AM-22K 990
Employer: Midea Bangladesh
Post Name: Executive (Elite Midea Customer Care)

Vacancy

01

Job Responsibilities

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently
  • De-escalate situations involving dissatisfied customers
  • Call clients and customers to inform them about the company’s new products
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Collaborate with other call center professionals to improve customer service
  • Managing inbound and outbound calls related to the customer in a very effective manner adhering to company policies and procedures.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Identify and assess customer’s needs to achieve satisfaction.
  • Resolve customer complaints via call.
  • Create a new order and provide to packaging team.
  • Daily order confirmation through outbound calls.
  • Use outbound calls to reach out to customers and verify orders.
  • Provide real-time assistance to the executives, especially new ones.
  • Handle situations in the absence of a Team Leader.
  • Daily report to Team Leader.
  • Act as the company gatekeeper.
  • Collecting positive reviews from customers.
  • Daily drop call back
  • Walk in support (Optional)

Employment Status

Full-time

Workplace

  • Work at office

Experience Requirements

  • 1 to 2 year(s)

Additional Requirements

  • Age 20 to 35 years
  • Both males and females are allowed to apply

Job Location

Dhaka (Motijheel)

Salary

    Tk. 11000 – 12000 (Monthly)

Compensation & Other Benefits

  • Salary Review: Yearly
  • Festival Bonus: 2

Job Source

jobmatchingbd Online Job Posting.

Apply Procedures

Email

Send your CV to [email protected]
Midea Bangladesh
Application Deadline : 7 Sep 2022
Published On
30 Aug 2022
Company Information
Midea Bangladesh
Address : level-6, 18 razuk avenue
Web : www.noortrade.com.bd
Business : Importer , Wholesaler & retailer of all kinds of air conditioners .

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