Next Ventures | Executive, Client Experience

October 29, 2022
25000 - 30000 / month
Application deadline closed.

Job Description

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Code: KI-25K 214
Employer: Next Ventures
Post Name: Executive, Client Experience

Vacancy

05

Company Overview

NEXT Ventures is one of the largest digital business groups building FinTech products and solutions for the world from Bangladesh. We build unique products, experiences & services for our clients around the world. Currently, we are serving 20,000+ clients across 100+ different countries globally.
 
Our Mission is to build remarkable experiences and futuristic solutions through world-class expertise that empowers financial market participants globally. We want to achieve our mission by pushing boundaries and setting benchmarks to be the absolute best in creating value for our customers, people & stakeholders.

Job Overview

The “𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞, 𝐂𝐥𝐢𝐞𝐧𝐭 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞” provides Chat Support to our clients and resolves their queries in an efficient manner. They are responsible for owning the Client experience and improving our ability as a business to support their dynamic needs.

Job Responsibilities

-Provide customer support through our Instant CRM and Helpdesk.
-Manages customer inquiries within the expected time frame and escalates when required.
-Capable of resolving complex or any customer issues following company policies.
-Contributes to improving the Client Experience by sharing improving ideas.
-Find client feedback and deliver it to correct concerns.
-Manage and Organize customer subscriptions and maintain the database.
-Perform daily assigned tasks as per the instruction of the Supervisor.

Employment Status

Full-time

Office Hours

𝟕:𝟎𝟎 𝐀𝐌 – 4:00 𝐏𝐌
𝟖:𝟑𝟎 𝐀𝐌 – 𝟓:3𝟎 𝐏𝐌
𝟑:𝟎𝟎 𝐏𝐌 – 𝟏𝟏:𝟎𝟎 𝐏𝐌
𝐍𝐨𝐭𝐞: 𝐖𝐞 𝐚𝐫𝐞 𝐡𝐢𝐫𝐢𝐧𝐠 𝐟𝐨𝐫 𝟑 𝐝𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐭 𝐬𝐡𝐢𝐟𝐭𝐬.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬

Qualifications

-Good writing, and speaking ability in English***
-Ability to communicate via email, chat and other customer channels.
-Open to different opinions, perspectives, ideas, and strategies***
-Good communication (verbal, listening and writing) skills in between team and other departments.***
-The ability to work well under stress***
-High adaptability, patience, and discipline***
-Moderate technical aptitude, with high competency in using Google sheets, Microsoft Office Suite etc.***
-Helps to create and maintain a positive and vibrant culture in Support.***

Education & Experience

-Graduates from any discipline can apply.
-Having experience in the relevant field will get preference.
-We also appreciate extracurricular activities/skills.

Job Location

Dhaka

Salary

BDT25,000-BDT30,000

Competencies We Expect

-Broad-Minded and Well-Mannered.
-Familiarity With The Position.
-Team Player.
-Accountability and Responsibility.
-Having Leadership skills.
-Taking Initiatives.
-Planning & Organizing.
-Problem Solving Capacity.
-Willingness To Learn.

Benefits

𝐂𝐨𝐦𝐩𝐞𝐧𝐬𝐚𝐭𝐢𝐨𝐧:
-Bi-Annual Salary Increment
-Bi-Annual Bonus (After Eligibility)
-2 Times Yearly Festival Bonus
𝐅𝐨𝐨𝐝 & 𝐁𝐞𝐯𝐞𝐫𝐚𝐠𝐞
-Vending Machine (With Delicious Snacks)
-Subsidized Lunch
-Free Afternoon Snacks
-Unlimited Tea & Coffee
𝐄𝐧𝐭𝐞𝐫𝐭𝐚𝐢𝐧𝐦𝐞𝐧𝐭:
-Annual Retreats
-Honeymoon Package For Newly Weds
-Birthday Leave
-Celebration of Events & Occasions
-Relax & Sports Zone
-Game Night

Learning Opportunities

-Necessary Paid Courses (Copywriting, Content Management, Content Creation etc) Will Be Provided For Free.
-Studio Zone With Proper Facilities For Voice-over.
-Access To Various Advanced Community Management Tools & Platforms.
-Quarterly Reviews & Feedback.
-Training & Development By Experienced Community Managers.
-Premium Access of Blinkist, Bloomberg, ClickUp, etc for fostering your growth.

Games We Play

𝐈𝐧𝐝𝐨𝐨𝐫 𝐆𝐚𝐦𝐞𝐬:
-Billiard, Foosball, Play Station, etc.
𝐎𝐮𝐭𝐝𝐨𝐨𝐫 𝐆𝐚𝐦𝐞𝐬:
-Football, Cricket, Badminton etc.

Employee Centric Policies

-Car Scheme
-Leave Policy
-Performance Management System

Job Source

jobmatchingbd Online Job Posting.

Read Before Apply

*Photograph must be enclosed with the resume.

Apply Procedures

Link

Kindly visit the following link and complete the application process:
Next Ventures
Application Deadline : 02 November, 2022
Published On
29 Oct 2022
Company: 𝐍𝐄𝐗𝐓 𝐕𝐞𝐧𝐭𝐮𝐫𝐞𝐬
Location: Green Orlando (7th Floor), Pragati Sharani, Dhaka-1229

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“আমাদের ওয়েবসাইটে প্রকাশিত চাকুরির বিজ্ঞপ্তিতে যদি আবেদন ফি হিসেবে টাকা চাওয়া হয়ে থাকে, তাহলে অনুগ্রহ করে উক্ত চাকুরিটি নিজ দায়িত্বে ভেরিফাই করে নিবেন। গুগল থেকে, তাদের ওয়েবসাইট, ফোন নাম্বার, ঠিকানা ইত্যাদির মাধ্যমে আপনি যাচাই করে নিতে পারেন উক্ত চাকুরির নিয়োগ  বিজ্ঞপ্তি সম্পর্কে, এছাড়াও  আমাদের টিম সর্বদা সঠিক এবং নির্ভরযোগ্য সোর্চ থেকে নিয়োগ বিজ্ঞপ্তি কালেক্ট করার চেষ্টা করে থাকেন,

সামাজিক সেবা হিসেবে আমাদের প্রতিষ্ঠান চাকুরি প্রার্থীদের জন্য সর্বদা সবসময় লেটেস্ট চাকুরির নিয়োগ বিজ্ঞপ্তি প্রকাশ করে থাকে যা আমরা বিভিন্ন অথেন্টিক সোর্চ থেকে কালেক্ট করে থাকি। এছাড়াও, নিয়োগকর্তারা সরাসরি আমাদের সাইটে একাউন্ট ওপেন করার মাধ্যমে তাদের প্রতিষ্ঠানের চাকুরির বিজ্ঞপ্তি প্রকাশ করে থাকেন যা আমাদের টিম দ্বারা ভেরিফাই করে প্রকাশ করা হয়ে থাকে।”