Senior Executive | 20 Cube | Customer Support Job Circular 2024
Job Description
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Customer Support Job Circular 2024 Job Details:
We’re excited to provide you with detailed information about the 2024 Senior Executive position at 20 Cube. Our aim is to present this information clearly and in a straightforward manner so you can easily find what you’re looking for.
If you’re exploring other career opportunities in government, banking, the private sector, military, NGOs, or various sales roles, we encourage you to check out our specialized categories.
Our priority is to keep you updated with the latest job listings tailored to your specific preferences and needs. We frequently update our website with current openings to ensure you have the most relevant information. Let us assist you in navigating this job advertisement and finding the ideal position for you.
| Code: | SR 60K201 |
| Employer: | 20 Cube |
| Post Name: | Senior Executive/ Executive |
| Job Location: | Chattogram |
| No. of Vacancies: | – |
| Job Type: | Contractual |
| Job Category: | Customer Support / Call Centre |
| Gender: | – |
| Age Limitation : | – |
| Educational Qualifications: | Bachelor Degree |
| Experience Requirements: | 2-3 Years |
| Salary: | Negotiable |
| Apply Procedure: | Send your CV to the Mail mentioned in the picture or click apply now button |
| Application Deadline: | 31-10-2024 |
Apply Procedure:
Send your CV to the Mail mentioned in the picture or click apply now button.
What is Senior Executive-Customer Service? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
A Senior Executive-Customer Service in Bangladesh typically plays a key role in managing customer interactions and ensuring high levels of satisfaction. This job involves handling escalated customer issues, guiding a team of customer service representatives, and implementing strategies to improve service quality. They serve as the bridge between the customer and the company, ensuring smooth communication and timely resolution of queries or complaints.
Responsibilities include managing complex customer complaints, training and supervising customer service agents, monitoring service metrics, and developing strategies to enhance the overall customer experience. They may also work closely with other departments like sales, marketing, and operations to align customer service goals with business objectives.
To qualify for this role, candidates typically need a bachelor’s degree in business, communications, or a related field, with 3-5 years of experience in customer service or a supervisory role. Strong communication skills, problem-solving abilities, and proficiency in customer management software are essential.
This job offers career growth opportunities, leading to managerial or departmental head roles. The experience gained in handling customers, leading teams, and improving service standards is highly valuable across various industries, making it a promising career path in Bangladesh.
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