Riseup Labs hiring Customer Service Specialist | Customer Support Specialist Jobs 2025

by Riseup Labs

in Customer Support Call Centre
Full Time
Dhaka
July 22, 2025
৳25000 - ৳30000 / month

Job Overview

  • Date Posted
    July 22, 2025
  • Location
    Dhaka
  • Offered Salary
    ৳25000 - ৳30000 / month
  • Expiration date
    January 22, 2026
  • Gender
    Male and Female
  • Industry
    Private Company
  • Qualification
    HSC, Bachelor’s Degree (Honors)
  • Position Name
    Customer Service Specialist

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Riseup Labs | Customer Service Specialist Job Details | Customer Support Specialist Jobs 2025 :

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Code: MT EM 65K384
Employer: Riseup Labs
Post Name: Customer Service Specialist
Job Location: Dhaka
No. of Vacancies: –
Job Type: Full Time
Job Category: Customer Support Call Centre
Gender: Both
Age Limitation: –
Educational Qualifications: Bachelor’s Degree 
Experience Requirements: 06 Month’s
Salary: 25,000-30,000
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 22 August 2025

Key Responsibilities: 

  • Respond to Customer Inquiries:
  • Answer phone calls, emails, live chats, and social media messages.
  • Provide accurate, valid, and complete information using the right methods/tools.
  • Resolve Customer Complaints:
  • Handle complaints calmly and professionally.
  • Provide appropriate solutions and follow up to ensure resolution.
  • Product/Service Knowledge:
  • Maintain a deep understanding of company products or services.
  • Educate customers about features, usage, and benefits.
  • Order Management:
  • Assist customers with placing, modifying, or tracking orders.
  • Coordinate with logistics and supply chain teams when needed.
  • Maintain Customer Records:
  • Update customer profiles and issue logs in CRM systems.
  • Ensure data accuracy and confidentiality.
  • Feedback Collection and Reporting:
  • Collect feedback from customers to identify trends or recurring issues.
  • Report problems to relevant departments for improvement.
  • Cross-Functional Coordination:
  • Work with sales, technical support, billing, and other departments to resolve complex issues.
  • Follow-up and Aftercare:
  • Ensure customers are satisfied with the resolution.
  • Conduct follow-ups when necessary to maintain long-term relationships.
  • Meet Service Metrics:
  • Achieve KPIs like response time, first-call resolution, and customer satisfaction scores.
  • Continuous Improvement:
  • Suggest improvements in processes to enhance customer service quality.
  • Attend training and workshops to upgrade service skills.

Requirements:

  • Must Be fluent in Speaking & Listening in English
  • Bachelors’ degree/A Level/O Level/H.S.C IELTS will add more values
  • Must put attention to every detail
  • Excellent communication and multi-tasking skills
  • Minimum 6 months of experience in customer service/support industry
  • Able to work at night shift/day shift or roaster basis

Employment Details : 

  • Weekly 2 holidays (Depends on Roaster)
  • KPI Bonus
  • Overtime(Depends on the Roster)
  • Paid Training
  • Fully Subsidized Food
  • Working Hours: Roaster Basis, Night Shift

Apply Procedure:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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