Customer Service Officer | Eastern Bank PLC | Bank Job Circular 2024
Job Description
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Eastern Bank PLC – Customer Service Officer Job Circular 2024 Job Details:
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| Code: | KI 60K436 |
| Employer: | Eastern Bank PLC |
| Post Name: | Customer Service Officer |
| Job Location: | Anywhere in Bangladesh |
| No. of Vacancies: | – |
| Job Type: | Full Time |
| Job Category: | Bank / Non-Bank Fin. Institution |
| Gender: | – |
| Age Limitation : | – |
| Educational Qualifications: | Bachelor Degree |
| Experience Requirements: | – |
| Salary: | 36,000-45,000 TK |
| Apply Procedure: | Apply through the link mentioned in the picture or click Apply Now button. |
| Application Deadline: | 26 October, 2024 |
Apply Procedure:
Apply through the link mentioned in the picture or click Apply Now button.
What is Customer Service Officer? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
A Customer Service Officer (CSO) in Bangladesh plays a vital role in managing customer interactions and ensuring satisfaction across various industries, such as banking, telecommunications, retail, and service sectors. This job involves handling customer queries, complaints, and requests via phone, email, or in-person, aiming to provide efficient and effective solutions. CSOs also assist in promoting products or services, collecting feedback, and maintaining customer records.
To excel as a CSO, strong communication and interpersonal skills are essential. An educational qualification of at least a high school diploma is generally required, but a bachelor’s degree in business administration or a related field can be advantageous. Proficiency in English and Bangla, basic computer skills, and experience in customer service are often preferred by employers.
The career benefits of being a CSO include gaining practical experience in communication, problem-solving, and customer relationship management. It serves as a solid foundation for career growth, with opportunities to advance into supervisory or managerial roles, such as Customer Service Manager or Operations Manager. Additionally, working as a CSO can enhance skills relevant for transitioning into marketing, sales, and other business management positions, making it a valuable entry-level job for career development in Bangladesh.
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