Executive, Customer Service Cum Receptionist | Dhaka Property Services Ltd. | Receptionist Job in Dhaka 2024

A Customer Service Cum Receptionist is a professional who manages front-desk operations while providing customer support. This dual role involves handling reception duties and addressing customer inquiries, ensuring a positive experience for both visitors and clients. They are the first point of contact for visitors and play a crucial role in representing the organization’s brand.

The responsibilities of a Customer Service Cum Receptionist include greeting and assisting visitors, answering phone calls, and directing inquiries to the appropriate departments. They manage scheduling, handle correspondence, and maintain an organized reception area. They also address customer complaints or issues, providing solutions or escalating them to the relevant personnel. In addition, they may perform administrative tasks such as data entry, filing, and managing office supplies. The role requires balancing front-desk duties with customer service, ensuring efficient and effective operations.

To become a Customer Service Cum Receptionist, candidates typically need a high school diploma or equivalent, although a degree in business administration or a related field can be advantageous. Strong communication and interpersonal skills are essential for interacting with visitors and clients. Proficiency in office software, such as Microsoft Office, and experience with phone systems and customer service techniques are also important. Organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously are crucial for managing both reception and customer service duties effectively.

A career as a Customer Service Cum Receptionist offers several benefits, including valuable experience in customer service and office management. This role provides an opportunity to develop strong communication and organizational skills, which are transferable to various other positions. It also offers a stable entry point into administrative or customer-facing roles, with potential for career advancement into specialized areas such as office management, executive assistance, or customer relations management. Additionally, this position often provides a dynamic work environment with opportunities to interact with diverse individuals and contribute to a positive organizational image.

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