Customer Success Manager | Checkbox | Customer Service Jobs 2024
Job Description
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Checkbox – Customer Service Jobs 2024 Details:
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| Code: | IA 58K709 |
| Employer: |
Checkbox |
| Post Name: | Customer Success Manager |
| Job Location: | Dhaka |
| No. of Vacancies: | 1 |
| Job Type: | Full time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | – |
| Educational Qualifications: | – |
| Experience Requirements: | – |
| Salary: | – |
| Apply Procedure: | Apply through the mail mentioned in the picture. |
| Application Deadline: | 12th September, 2024 |
Apply Procedure:
Apply through the mail mentioned in the picture.
What is Customer Success Manager? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google, A Customer Success Manager (CSM) in Bangladesh plays a pivotal role in ensuring that clients achieve their desired outcomes with a company’s products or services. This job is ideal for individuals who are passionate about customer satisfaction and relationship management. The CSM is responsible for onboarding new clients, providing product training, addressing customer queries, and proactively identifying opportunities for upselling or cross-selling. They act as a bridge between the company and the customer, ensuring that the client’s needs are met while driving product adoption and loyalty.
This role offers significant career benefits, including the development of strong interpersonal and communication skills, exposure to client relationship management, and the opportunity to work closely with various departments such as sales, marketing, and product development. The experience gained in this role is highly transferable, providing pathways to leadership positions in customer success, account management, or sales.
Qualifications typically required include a bachelor’s degree in business, marketing, or a related field, along with experience in customer service or account management. Excellent communication skills, problem-solving abilities, and a customer-centric mindset are essential. Proficiency in English and familiarity with CRM tools like Salesforce can also be advantageous in securing a CSM role in Bangladesh.
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