Customer Service Associate | Genuity Systems | New Job in Dhaka 2024
Job Description
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Genuity Systems – New Job in Dhaka 2024 Details:
We’re excited to share detailed information about the 2024 Customer Service Associate role at Genuity Systems. Our goal is to present this information in a clear and accessible way, making it easy for you to navigate.
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| Code: | IA 59K186 |
| Employer: |
Genuity Systems |
| Post Name: | Customer Service Associate |
| Job Location: | Dhaka |
| No. of Vacancies: | 1 |
| Job Type: | Full time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | – |
| Educational Qualifications: | Graduate or Undergraduate (University & College students are highly encouraged to apply) |
| Experience Requirements: | 6 months to 1 year of relevant experience preferred (Freshers are also welcome) |
| Salary: | – |
| Apply Procedure: | Apply through the mail mentioned in the picture. |
| Application Deadline: | – |
Apply Procedure:
Apply through the mail mentioned in the picture.
What is Customer Service Associate? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google, A Customer Service Associate (CSA) in Bangladesh plays a crucial role in various industries such as telecommunications, banking, e-commerce, and retail. This job involves interacting with customers to address inquiries, resolve complaints, provide product information, and ensure a positive customer experience. The CSA typically handles communication via phone, email, live chat, or in-person, ensuring that customer concerns are resolved efficiently and professionally.
The career benefits of a CSA role are significant. It offers an entry point into corporate environments and is ideal for building communication, problem-solving, and multitasking skills. As a CSA, employees often develop a deep understanding of customer needs and operational processes, which can lead to growth into managerial or specialized roles, such as team lead, customer relationship manager, or quality assurance specialist.
To qualify for this role in Bangladesh, candidates typically need at least a high school diploma, though many employers prefer a bachelor’s degree. Strong communication skills in both Bengali and English, basic computer proficiency, and customer-centric attitudes are essential. Experience in customer service or related fields is beneficial but not always required, as many companies provide on-the-job training for new hires. Flexibility in work hours is also valued, particularly for jobs with international clients.
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