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Audit & quality check of 339 bKash customer care and 17 bKash customer centers all over Bangladesh. To prepare a report about bKash customer care service performances and report to the concerned department. To prepare day to day report about bKash digital agent live chatting performances and report to the department head. To prepare a report about social media customer's queries and bKash agent feedback. To prepare a report about bKash customer app reviews on the basis of bKash agent feedback Promotional campaign monitoring and provide necessary observations to department heads.

Present sales, revenue and expenses reports and realistic forecasts to the management team. Identify research and develop new clients in the local market. Follow up and resolve any Corporate Sales client complaints with operational departments. Work with the Sales Coordinator to process all contracts in a timely manner. Maintain client files to Sales standards. Achieve the company's goal through direct marketing. Respond to the client's query at the office and over telephone. Collect Booking money and down payment from the new client. Meeting prospective clients and promoting products. Looking for new customer hunting to lead generate.

Engages in superior customer service by making information readily available. Persists in sales even in the face of failure. Demonstrates products and services as deemed necessary by clients and management. Schedules appointments and meetings as necessary. Meets sales targets and develops, implements and maintains sales activities and plans. Build strong relationships with current clients by providing information, guidance, and support. Prepare reports by analyzing summarizing information, mentor team members and teach improved processes in order to enhance staff Accomplishment.