Customer Service Representative | Smart Outsource | Customer Service Job 2024
Job Description
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Smart Outsource – Customer Service Job 2024 Details:
We’re thrilled to bring you comprehensive details about the 2024 Customer Service Representative position at Smart Outsource. Our goal is to organize this information in a clear and accessible manner, making sure you can easily find what you need. If you’re also interested in exploring other exciting job openings, such as roles in government, banking, the private sector, military, NGO vacancies, and various sales positions, please visit our dedicated category section.
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| Code: | IA 60K02 |
| Employer: |
Smart Outsource |
| Post Name: | Customer Service Representative |
| Job Location: | Dhaka |
| No. of Vacancies: | 1 |
| Job Type: | Full Time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | – |
| Educational Qualifications: | University Graduates (Fresh graduates are highly encouraged to apply) |
| Experience Requirements: | – |
| Salary: | 25000 TK-30000 TK |
| Apply Procedure: | Apply through the mail mentioned in the picture. |
| Application Deadline: | – |
Apply Procedure:
Apply through the mail mentioned in the picture.
What is Customer Service Representative? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google, A Customer Service Representative (CSR) in Bangladesh plays a crucial role in handling customer inquiries, solving problems, and ensuring customer satisfaction. This job is typically found in industries like telecommunications, banking, retail, and IT, where companies rely on CSRs to manage customer interactions via phone, email, or chat.
Responsibilities of a CSR include answering customer questions, resolving complaints, providing product or service information, and escalating issues when necessary. They often work with customer databases to track and update customer interactions, ensuring a smooth service experience.
Qualifications required usually include at least a high school diploma, but a bachelor’s degree, especially in business, communication, or a related field, can be advantageous. Proficiency in both Bengali and English, strong communication skills, patience, and a problem-solving mindset are essential. Knowledge of customer management software (CRM tools) is often beneficial.
This job offers career benefits as it builds key soft skills such as communication, conflict resolution, and teamwork, which are transferable across industries. It also provides entry into various sectors, with opportunities for advancement into roles like team leader, supervisor, or managerial positions. Additionally, customer service experience can serve as a strong foundation for careers in sales, marketing, and client management.
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