Customer Relationship/Operations Manager | United Group | Customer Support Jobs Circular 2024
Job Description
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United Group – Operations Manager Job Details | Customer Support Jobs Circular 2024:
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| Code: | NT 61K768 |
| Employer: | United Group |
| Post Name: | Customer Relationship/Operations Manager |
| Job Location: | Dhaka |
| No. of Vacancies: | — |
| Job Type: | Full Time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation: | — |
| Educational Qualifications: | Bachelor Degree in Marketing/Business/Hospitality |
| Experience Requirements: | 05 Years |
| Salary: | — |
| Apply Procedure: | Send your CV to the mail mentioned in the picture or click apply now button |
| Application Deadline: | 20-12-2024 |
Apply Procedure:
Send your CV to the mail mentioned in the picture or click apply now button
What is Customer Relationship? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google In the Bangladesh, Customer Relationship refers to managing and nurturing interactions between a company and its customers to ensure satisfaction, loyalty, and long-term engagement. This role is critical in industries like retail, hospitality, finance, and telecommunications, where maintaining strong customer connections is essential.
The responsibilities of a professional in customer relationship management include addressing customer inquiries and complaints, ensuring prompt resolution of issues, and building trust. They gather feedback to improve products or services, maintain customer records, and identify opportunities for upselling or cross-selling. Additionally, they collaborate with teams to develop strategies that enhance the customer experience and foster loyalty.
To secure a position in customer relationship management, candidates typically need a degree in business, marketing, or a related field. Excellent communication, interpersonal, and problem-solving skills are essential. Familiarity with customer relationship management (CRM) software and prior experience in customer service or sales are often preferred.
This position offers significant career benefits. It helps develop strong communication and conflict-resolution skills, valuable in various industries. The role provides insights into customer behavior, enhancing strategic thinking and decision-making. It can serve as a foundation for career advancement to positions like Customer Success Manager, Account Manager, or roles in sales and marketing leadership.
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