Hiring Senior Executive | Dotlines BD | Customer Support Specialist Jobs 2024
Job Description
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Dotlines BD | Join as Senior Executive | Customer Support Specialist Jobs :
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Job Summary
| Code: | SR 61K853 |
| Employer: | Dotlines BD |
| Post Name: | Senior Executive/ Executive |
| Job Location: | Dhaka |
| No. of Vacancies: | – |
| Job Type: | Full Time |
| Job Category: | Customer Support / Call Centre |
| Gender: | – |
| Age Limitation: | – |
| Educational Qualifications: | Bachelor/ Masters Degree |
| Experience Requirements: | 2-3 Years |
| Salary: | Negotiable |
| Apply Procedure: | Send your CV to the email mentioned in the picture or click apply now button |
| Application Deadline: | 31-12-2024 |
Apply Procedure:
Send your CV to the email mentioned in the picture or click apply now button
What is Senior Executive-Customer Experience? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google In the Bangladesh, The role of a Senior Executive-Customer Experience in Bangladesh focuses on enhancing customer satisfaction and loyalty by managing and improving customer interaction processes. It is a mid-level position that plays a vital role in ensuring customers have a seamless experience, whether in retail, banking, telecommunications, or other service sectors.
Job Responsibilities:
Key responsibilities include analyzing customer feedback, developing strategies to address pain points, monitoring service standards, training teams to deliver exceptional service, and collaborating with other departments to improve overall customer satisfaction. Additionally, the executive must address complaints promptly and ensure customer-centric solutions.
Benefits in Career:
This role offers immense growth potential in the service industry, equipping professionals with strong communication, problem-solving, and leadership skills. It opens pathways to higher managerial positions such as Customer Experience Manager or Head of Operations, enhancing one’s professional credentials.
Required Qualifications:
To secure this job, a bachelor’s degree in business administration, marketing, or a related field is typically required. Employers may prefer candidates with prior experience in customer service or client management. Strong interpersonal skills, analytical abilities, and proficiency in CRM tools are highly valued.
With Bangladesh’s service sector growing, this role is pivotal for businesses aiming to maintain a competitive edge and deliver excellence in customer experiences.
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