Sharif Howlader Babu

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About Candidate

Location

Education

M
Master’s of Science 2019
Department of Geography and Environment, Jahangirnagar University

I have completed my Post Graduation from Jahangirnagar University on Department of Geography and Environment.

B
Bachelors of Science 2018
Department of Geography and Environment, Jahangirnagar University

I have completed my Graduation from Jahangirnagar University on Department of Geography and Environment.

H
Higher Secondary Certificate 2013
Shaheed Ramijuddin Cant. College
S
Secondary School Certificate 2011
Narikelbari High School

Work & Experience

D
Digital Service Officer (Customer Service Division) 26/01/2022 - 27/12/2022
bKash Ltd.

To resolve customer`s query about this company and company products and taking order from customer. Taking customer’s complaint. Interact with customer through Non-Voice (Live Chat), e-mail, WhatsApp, Facebook and also Customer`s Phone Call to provide the update of products and thaking customers feedback. And also meet the monthly sales target.

C
Customer Service Officer 12/02/2021 - 12/02/2022
Genex Infosys limited

Quality Champ of UPAY (UCBFCL) inbound process; Handled high value customer’s call and convince them by patience; make satisfy a dissatisfied customer with good manner and behavior; Used some magical words for customer satisfaction and make them feel that they can believe us to resolving their problems.

Portfolio

Skills

Office management
70%
GIS (Mapping expert)
80%
Customer Service
100%
Bike rider
100%

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