Nexdecade Technology (Pvt.) Ltd Hiring Technical Call Center Executive | Call Center Job Circular 2025

Customer Support Call Centre
Anywhere
October 28, 2025
Full Time
Application ends: November 28, 2025

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Job Overview

  • Date Posted
    October 28, 2025
  • Location
    Anywhere
  • Expiration date
    November 28, 2026
  • Gender
    Male and Female
  • Industry
    Call Center - Customer Service
  • Qualification
    Bachelor’s Degree (Honors), BSc

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Nexdecade Technology (Pvt.) Ltd | Technical Call Center Executive Job Details | Call Center Job Circular 2025:

The Technical Call Center Executive acts as the first line of support for all customer and field service communications. This role combines technical troubleshooting with customer service responsibilities — handling calls, emails, and digital support channels to ensure issues are resolved efficiently and professionally. The position supports proactive monitoring, installation coordination, and service quality improvement initiatives.

Code: AN EM 66K 618
Employer: Nexdecade Technology (Pvt.) Ltd
Post Name: Technical Call Center Executive
Job Location:  Anywhere in Bangladesh
No. of Vacancies: —
Job Type: Full Time
Job Category: Customer Support Call Centre
Gender: Male/Female
Age Limitation: —
Educational Qualifications: Bachelor/Honors
Experience Requirements: –
Salary: Negotiable
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 28 November 2025

Responsibilities:

Department: Customer Support / Network Operations
Reports To: Team Leader – Technical Support / Supervisor – Operations

Key Responsibilities

  • Answer incoming calls promptly and courteously, following approved call scripts and service protocols.
  • Make outbound calls for installation scheduling, troubleshooting, service recovery, and feedback collection.
  • Communicate through multiple channels, including phone, email, WhatsApp, Messenger, and live chat.
  • Log all customer interactions, complaints, and service tickets accurately in the CRM or partner portal.
  • Provide first-level technical guidance for network, IoT, or OTT-related service issues.
  • Escalate unresolved or critical cases to relevant teams for advanced troubleshooting.
  • Coordinate with technicians for installation, service visits, and maintenance schedules.
  • Support network and device troubleshooting (routers, switches, GPS units, modems, OTT devices, etc.).
  • Assist during night operations by updating logs and communicating with on-site teams.
  • Perform proactive monitoring for corporate or high-priority customers.
  • Assist in testing accounts and validating system connectivity.
  • Maintain pending installation lists and ensure timely follow-ups.
  • Prepare daily and weekly reports covering installations, downtime, and feedback status.
  • Ensure data accuracy across CRM, call logs, and reporting sheets.
  • Document all customer communications and resolutions for audit and compliance.
  • Achieve high First Call Resolution (FCR) and maintain low Average Handling Time (AHT).
  • Follow escalation protocols for unresolved technical or service-impacting issues.
  • Handle retention and churn-risk customers with care to maintain satisfaction.
  • Send customized communication to priority or corporate clients as needed.

Educational Requirements:  

  • Bachelor/Honors
  • Bachelor’s degree in computer science, Electrical & Electronics Engineering, or a related IT field.


Additional Requirements

  • 06 months of experience in a technical call center, NOC, or IT/telecom support environment.
  • Fresh graduates with strong analytical and problem-solving skills are encouraged to apply.
  • Basic understanding of networking (IP, DNS, Ping, Router/Switch, Firewall).
  • Familiarity with CRM systems, helpdesk tools, and ticket management platforms.
  • Good communication skills in both Bangla and English (spoken and written).
  • Proficient in MS Office / Google Workspace (Docs, Sheets, Gmail).

Core Competencies

  • Strong analytical and problem-solving ability.
  • Customer-focused attitude with patience and professionalism.
  • Ability to multitask and work under pressure.
  • Accurate data entry and reporting discipline.
  • Team collaboration and coordination skills.
  • Flexibility to work in rotational shifts, including nights and weekends.

Apply Procedure:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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