Empyrean Hotel hiring Customer Relationship Officer | Customer Service Jobs 2025

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Empyrean Hotel | Customer Relationship Officer Job Details | Customer Service Jobs 2025 :

We’re thrilled to introduce the 2025 Customer Relationship Officer Job Opportunity at Empyrean Hotel — designed to give you a clear, simple overview of everything you need to know before applying.

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At Empyrean Hotel, we’re committed to helping you stay informed with the latest job circulars, career news, and exclusive openings that match your qualifications and goals. Our site is updated daily with verified and trending job listings, making it easier for you to find the perfect job opportunity in your preferred industry.

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Responsibilities & Context:

Online Reservation & Sales Management

• Handle online room bookings through website, OTA platforms (Booking.com, Agoda, Expedia, etc.), Facebook, WhatsApp, and email
• Respond promptly to online inquiries, messages, and booking requests
• Convert online inquiries into confirmed reservations

Customer Relationship Management

• Communicate professionally with guests before, during, and after their stay
• Build positive relationships with guests to encourage repeat bookings
• Handle special requests (early check-in, late check-out, room preference, etc.)

OTA & Channel Managemen

• Update room availability, pricing, and promotions on OTA platforms
• Monitor booking status, cancellations, and modifications
• Coordinate with front office and revenue team to avoid overbooking

Online Sales Promotion

• Promote hotel offers, packages, and seasonal discounts through online channels
• Assist in executing digital marketing campaigns (Facebook, Instagram, Google, etc.)
• Upsell hotel services such as airport pickup, dining, spa, or event facilities

Guest Feedback & Complaint Handlin

• Handle online reviews and guest feedback professionally
• Resolve online complaints and coordinate solutions with relevant departments
• Encourage satisfied guests to leave positive reviews

Payment & Documentation

• Coordinate online payments and booking confirmations
• Maintain accurate online booking records and customer databases
• Prepare daily online sales and reservation reports

Coordination & Internal Communication

• Coordinate with Front Office, Housekeeping, and Accounts departments
• Ensure guest information is properly shared before arrival
• Update management on online sales performance

Policy Compliance & Service Standards

• Follow hotel policies, pricing rules, and cancellation policies
• Maintain confidentiality of guest data
• Ensure service quality aligns with hotel brand standards

Education Requirements

• Bachelor/Honors

Additional Requirements

• Age 20 to 40 years
• Strong communication skills (Bangla & English)
• Experience with OTA platforms and hotel PMS systems
• Knowledge of online customer handling and digital sales
• Customer-focused mindset and problem-solving skills

Compensation & Other Benefits

• Mobile bill
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2
• Monthly Service Charge

Apply Procedure:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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