Customer Support Job in Dhaka 2026 | Fellas Hiring Customer Service Executive

Customer Support Call Centre
Dhaka
January 17, 2026
Full Time
Application ends: February 17, 2026
Apply Now

Job Overview

  • Date Posted
    January 17, 2026
  • Location
    Dhaka
  • Expiration date
    February 17, 2027
  • Experience
    2 Year
  • Gender
    Male and Female
  • Industry
    Private Company
  • Qualification
    Diploma, Bachelor’s Degree (Honors)

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Fellas | Customer Service Executive Job Details | Customer Support Job in Dhaka 2026:

We’re thrilled to introduce the 2026 Customer Service Executive Job Opportunity at Fellas — designed to give you a clear, simple overview of everything you need to know before applying.

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Code: SL EM 67K452
Employer: Fellas
Post Name: Customer Service Executive
Job Location:  Dhaka (Aftabnagar)
No. of Vacancies: 03
Job Type: Full Time
Job Category: Call Center & Customer Support
Gender: Male/Female
Age Limitation: 20 to 35 years
Educational Qualifications: Bachelor/Honors/Diploma
Experience Requirements: At least 2 years
Salary: Negotiable
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 17 February 2026

Responsibilities & Context: 

  • Respond to customer calls and messages promptly and professionally to ensure customer satisfaction.
  • Receive, confirm, and process online orders accurately and in a timely manner.
  • Follow up with existing and previous customers over phone calls and messages to maintain long-term relationships.
  • Record, analyze, and report customer feedback, queries, and complaints to management for service improvement.
  • Prepare regular reports on customer service performance and key service metrics.
  • Assist with inventory coordination and order fulfillment as required.
  • Ensure compliance with office policies, discipline, and a professional working environment.
  • Perform roster duties, including shift adjustments or additional responsibilities when required by business needs.
  • Carry out any other duties assigned by the Department Manager from time to time.

Educational Requirements:  

  • Bachelor/Honors
  • Diploma

Experience:

  • At least 2 years
  • The applicants should have experience in the following business area(s): Boutique/ Fashion, Garments
  • Freshers are also encouraged to apply.

Additional Requirements:  

  • Age 20 to 35 years
  • Strong verbal and written communication skills in both English and Bangla.
  • Basic computer proficiency and sound knowledge of social media platforms.
  • Ability to work responsibly, follow instructions, and adapt to roster-based duties when needed.

Compensation & Other Benefits:  

  • Salary: Negotiable
  • Probation Period: 6 months
  • Salary Review: Yearly
  • Lunch Facility: Fully subsidized
  • Bonus: 2 Festival Bonuses per year

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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