Ideal Consultancy and Travles Hiring Call Center Executive | Customer Support Jobs 2026

Customer Support Call Centre, Hospitality and Tourism
Dhaka
February 3, 2026
৳12000 - ৳18000 / month
Full Time
Application ends: March 3, 2026
Apply Now

Job Overview

  • Date Posted
    February 3, 2026
  • Location
    Dhaka
  • Offered Salary
    ৳12000 - ৳18000 / month
  • Expiration date
    March 3, 2027
  • Experience
    1 Year
  • Gender
    Male and Female
  • Industry
    Private Company
  • Qualification
    HSC, BBA, MBA
  • Position Name
    Call Support Executive

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Call Center Executive Job Details | Ideal Consultancy and Travles | Customer Support Jobs 2026:

It’s our pleasure to provide you with a clear and detailed overview of the Call Center Executive position at Ideal Consultancy and Travles for 2026. We’ve organized the information to make your job search easier and more efficient. If you’re open to other career paths such as government, bank, private sector, NGO, or sales-related roles, you can explore our dedicated sections. We constantly refresh our job listings to keep you informed. Stay with us as we guide you through this opportunity and support your career goals.

Code: AN EM 67K613
Employer: Ideal Consultancy and Travles
Post Name: Customer Care & Call Center Executive / Moderator
Job Location:  (Uttara Sector 4) Dhaka
No. of Vacancies: 02
Job Type: Full Time
Job Category: Customer Support and Call Center 
Gender: Male/Female
Age Limitation: 20 to 35 years
Educational Qualifications: HSC, BBA, MBA in Marketing
Experience Requirements: 1 to 5 years
Salary: 12000 – 18000 BDT
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 03 March 2026

Job Description :

We are looking for a smart, polite, and customer-focused Customer Care and Call Center Executive / Moderator who will be responsible for handling customer inquiries, providing accurate information, and maintaining a positive relationship with customers. The candidate will work as the first point of contact between the company and its customers through phone calls, messages, and online platforms. This role requires strong communication skills, patience, and problem-solving ability to ensure excellent customer satisfaction.

Responsibilities: 

  • Receive and handle inbound and outbound calls in a professional and friendly manner.
  • Provide accurate information about company products, services, and policies to customers.
  • Respond to customer queries through phone, WhatsApp, email, and social media platforms.
  • Handle customer complaints and try to resolve issues efficiently and politely.
  • Maintain records of customer interactions and update customer information in the system.
  • Follow up with customers to ensure their problems are resolved and they are satisfied.
  • Moderate online comments, messages, and customer feedback on social media pages or platforms.
  • Escalate complex issues to the concerned department or supervisor when necessary.
  • Maintain proper communication etiquette and company service standards at all times.
  • Support sales and marketing team by generating leads and maintaining customer relations when required.
  • Ensure confidentiality of customer information and company data.
  • Work towards achieving daily and monthly customer service targets.

Educational Requirements:  

  • HSC
  • Bachelor of Business Administration (BBA) in Service Marketing
  • Bachelor of Business Administration (BBA) in Marketing

Experience:

  • 1 to 5 years
  • The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing, Transport Service, Travel Startup, Transport Startup
  • Freshers are also encouraged to apply.

Additional Requirements:  

  • Age 20 to 35 years

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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