moumitarani2000

Responded to customer inquiries via phone, email, and chat, resolving issues promptly and maintaining customer satisfaction. • Assisted customers with product selection, troubleshooting, and resolving complaints to ensure a positive experience. • Effectively handled customer complaints, identified root causes, and provided appropriate solutions, resulting in improved retention rates. • Mediated disputes between customers and company policies while maintaining professionalism. • Built strong relationships with customers by providing friendly and personalized service. • Collaborated with team members to ensure seamless customer service during peak hours. • Consistently achieved individual performance targets related to customer satisfaction, complaint resolution time, and call handling efficiency.