The Beauty Mall BD Hiring Customer Service Executive | Customer Service Jobs in Dhaka 2026

Customer Service Executive (Facebook, Instagram & Order Support)

The Beauty Mall and Eleni are looking for experienced, responsible, and customer-focused Customer Service Executives to manage customer communication, online orders, complaints, and after-sales support across multiple channels.

This is not an entry-level position. Candidates must have at least 2 years of relevant customer service experience and should be capable of handling customers independently and professionally.   

• Respond promptly and professionally to customer messages received through Facebook, Instagram, website, WhatsApp, and other communication channels.
• Reply to customer comments on Facebook and Instagram and provide accurate information regarding products, prices, availability, promotions, orders, and services.
• Manage The Beauty Mall and Eleni website orders, including checking order details, processing orders, and coordinating with the relevant team for fulfillment.
• Receive and handle customer phone calls professionally and provide appropriate information and support.
• Assist customers with product-related queries, order-related concerns, and general service requests.
• Handle dissatisfied or difficult customers calmly and work toward an appropriate resolution.
• Manage customer complaints, delivery issues, exchanges, returns, order delays, and other after-sales concerns.
• Prepare proper notes regarding customer complaints, requests, and unresolved issues.
• Coordinate with relevant internal teams and follow up until customer issues are properly resolved.
• Monitor order processing, courier dispatch, shipping, and delivery status and provide updates to customers when required.
• Maintain accurate records of important customer interactions, complaints, and resolutions.
• Develop strong knowledge of company products, pricing, promotions, policies, and procedures.
• For The Beauty Mall, maintain proper knowledge of skincare, makeup, haircare, fragrances, and other beauty products.
• For Eleni, maintain proper knowledge of clothing, sizing, collections, product details, and availability.
• Research products when required to provide customers with accurate and reliable information.
• Verify information before responding to customers instead of providing assumptions or incorrect information.
• Ensure customer inquiries and important comments are not intentionally ignored.
• Maintain a polite, patient, professional, and customer-focused attitude at all times.
• Attend required training sessions and team meetings.
• Perform other customer service and order-management responsibilities assigned by management when required.

Educational Requirements:  

• HSE
  
• A Level
  
• Diploma
  
• Customer Service Training, Call Center Training, Social Media Management, Microsoft Office / Computer Training

Experience:  

•  At most 2 years
  
• The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Cosmetics/Toiletries/Personal Care, Direct Selling/Marketing Service Company, E-commerce, Healthcare/Lifestyle product, Retail Store

Additional Requirements:  

• Age 25 to 38 years
  
• Only Female
  
• Minimum 2 years of relevant professional experience in Customer Service is mandatory.
  
• Freshers should not apply.
  Candidates with previous experience in cosmetics, skincare, beauty, fashion, e-
• commerce, retail, Facebook/Instagram-based businesses, or similar customer-facing roles will receive preference.
  
• Previous experience handling Facebook Messenger, Instagram, website orders, WhatsApp, comments, and customer phone calls is highly preferred.
  
• Excellent written and verbal communication skills in Bangla are required.
  
• Basic English communication ability will be considered an advantage.
  
• Must have good computer knowledge, typing skills, and the ability to work efficiently with online order-management and customer-service systems.
  
• Must be polite, patient, responsible, organized, and strongly customer-focused.
  
• Must be capable of handling complaints, dissatisfied customers, order issues, and difficult situations calmly and professionally.
  
• Must take ownership of customer problems and follow up with the relevant team until an appropriate resolution is provided.
  
• Must be willing to learn detailed product knowledge regarding beauty, skincare, makeup, haircare, fashion, clothing, sizing, and related products.
  
• Must be able to research and verify product information when required rather than providing assumptions or inaccurate information.
  
• Customer messages, inquiries, and important comments must not be intentionally ignored.
  
• Must be comfortable working in a fast-paced environment and handling multiple customer conversations simultaneously.
  
• Personal social media browsing and other non-work-related activities are not permitted during working hours except during approved breaks.
  
• This is a full-time, office-based position in Banani, Dhaka.