Customer Support Executive Jobs in Uttara Dhaka 2026

Job Description

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Customer Support Executive (Courier Support) Job at Ap.com:

Looking for customer support jobs in Dhaka in 2026? Ap.com is hiring a proactive and customer-focused Customer Support Executive (Courier Support) for its office in Uttara Sector 4, Dhaka.
The selected candidate will handle customer inquiries, coordinate with courier partners, track parcel deliveries, resolve customer complaints, and support daily e-commerce operations across Bangladesh.
Candidates with 1–3 years of relevant experience in customer support, courier operations, order processing, or e-commerce operations are encouraged to apply.
The position offers a monthly salary of Tk. 12,000–15,000, along with performance bonuses, festival bonuses, subsidized lunch, and other benefits.
Application Deadline: 07 December 2026.

About Ap.com:

Ap.com is the recruiting organization advertising the Customer Support Executive (Courier Support) position in Uttara Sector 4, Dhaka.
The organization is looking for a customer-focused and organized professional to manage customer inquiries, coordinate courier operations, monitor parcel deliveries, and ensure smooth order fulfillment.
Further details about the company’s business operations, history, and organizational background have not been provided in the recruitment circular.

Job Responsibilities:

 The selected candidate will be responsible for managing customer communications and coordinating courier-related operations.

• Handle customer inquiries through phone calls, Facebook, WhatsApp, email, and other communication channels.
  
• Coordinate with courier partners regarding parcel pickup, transit, delivery, returns, and exchanges.
  
• Track parcel movements and follow up on delayed, stuck, missing, damaged, or returned shipments until resolution.
  
• Resolve customer complaints related to delivery, payments, exchanges, returns, and order status professionally.
  
• Communicate confidently with customers to build trust and maintain customer satisfaction.
  
• Monitor courier performance and escalate unresolved issues to the appropriate authority.
  
• Maintain accurate records of customer interactions, courier issues, and daily operational activities.
  
• Prepare daily reports on pending deliveries, courier issues, customer complaints, failed deliveries, return parcels, and exchange requests.
  
• Ensure customer issues are resolved within the company’s service standards.
  
• Identify recurring operational challenges and recommend process improvements.
  
• Perform additional tasks assigned by management to support customer service and operational excellence.

Job Requirements:

Educational Qualifications:

• Bachelor Degree /Honors 

Professional Experience:

• Required experience: 1–3 years.
  
• Experience in Customer Support, Courier Operations, Order Processing, E-commerce Operations, or related fields will be preferred.
  
• Experience in E-commerce, E-commerce Startups, or F-commerce business areas is relevant

Skills and Expertise:

• Excellent verbal communication skills in Bangla.
  
• Basic professional communication skills in English.
  
• Strong convincing, negotiation, and interpersonal skills.
  
• Ability to handle difficult customer situations tactfully.
  
• Customer-focused mindset with patience, empathy, and a positive attitude.
  
• Good proficiency in Microsoft Excel, Google Sheets, and common office applications.
  
• Computer literacy and CRM management skills.
  
• Customer care and phone-based customer support expertise.
  
• Complaint resolution and issue management skills.
  
• Good Bengali and English typing skills.
  
• Strong time management and organizational abilities.

Additional Requirements:

• Age: 20–24 years.
  
• Experience using courier management systems, order management software, or CRM platforms will be an advantage.
  
• Candidates with previous experience working with courier partners such as Steadfast, RedX, Pathao Courier, Paperfly, or E-courier will receive preference.

Salary and Benefits:

Ap.com is offering a competitive compensation package with additional employee benefits. Monthly Salary: Tk. 12,000–15,000

• Performance Bonus.
  
• Overtime Allowance.
  
• Fully Subsidized Lunch Facilities.
  
• Festival Bonuses.
  
• Career growth opportunities in a fast-expanding E-commerce Organization.
  
• Supportive and creative work environment.
  
• Yearly salary review.
  
• Employee purchase discount.
  
• Leave benefits as per company policy.

How to Apply:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

Frequently Asked Questions:

Q1. What is the salary for the Customer Support Executive position at Ap.com?
Answer: The monthly salary ranges from Tk. 12,000 to Tk. 15,000, depending on the recruitment offer.
Q2. Where is the Customer Support Executive job located?
Answer: The job location is Uttara Sector 4, Dhaka. This is an office-based position.
Q3. What qualifications are required for this job?
Answer: Applicants must have a Bachelor/Honours degree and 1–3 years of relevant professional experience.
Q4.Is previous courier company experience required?
Answer: Previous experience is preferred but not stated as mandatory. Candidates experienced with Steadfast, RedX, Pathao Courier, Paperfly, or eCourier will receive preference.
Q5. What is the application deadline for Ap.com?
Answer: The last date to apply for the Customer Support Executive position is 07 December 2026

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