Customer Relationship Manager Job in Dhaka at Ummah Housing Ltd

Job Description

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Customer Relationship Manager Job Opportunity at Ummah Housing Ltd:

Ummah Housing Ltd is hiring a qualified and experienced Customer Relationship Manager for its growing real estate business in Dhaka. This full-time position is suitable for professionals with 3–5 years of experience in customer relations, customer service, real estate or property management.The selected candidate will manage customer relationships from booking to apartment handover, coordinate payment follow-ups, provide project updates, handle customer queries and maintain accurate customer records.

If you have strong communication, CRM management and customer complaint-handling skills, this could be a valuable opportunity to advance your career. Candidates interested in a customer relations manager position in Bangladesh are encouraged to apply before the deadline

About Ummah Housing Ltd:

Ummah Housing Ltd is a growing real estate development company in Bangladesh focused on developing thoughtfully planned residential apartment projects. The company aims to create safe, peaceful, legally secure and ethically managed living environments for the Ummah and the wider community.Ummah Housing Ltd emphasizes honesty, fairness, transparency and ethical business practices. Its mission is to establish trust in the real estate industry through responsible management of customers’ money, land and housing investments.

Job Responsibilities of Customer Relationship Manager :

The selected candidate will be responsible for maintaining customer satisfaction and managing post-booking customer relationships.

• Act as the primary point of contact for customers after apartment booking.
• Welcome new customers and explain booking terms, payment schedules and necessary procedures.
• Send instalment reminders and follow up on overdue payments professionally.
• Communicate project progress updates through phone calls, WhatsApp and email.
• Coordinate customer documents, agreements, registration and mutation processes with relevant departments.
• Handle customer complaints, questions and service-related issues efficiently.
• Escalate complex customer issues to the appropriate management team when necessary.
• Maintain accurate customer information, payment records and communication history in the CRM system.
• Develop referral sales opportunities through satisfied customers and Non-Resident Bangladeshi (NRB) clients.
• Perform additional responsibilities assigned by management according to organisational requirements.

Job Requirements:

Educational Qualifications and Experience:

• Bachelor’s degree or equivalent (Bachelor/Honors).

Experience:

• Required experience: 3–5 years.
• Candidates should have experience in one or more of the following business sectors:
• Real Estate
• Real Estate Startups
• Call Centers
• Property Management and Preservation Services
• Land Management+

Technical Skills:

• Strong customer relationship management skills.
• Excellent spoken and written communication skills in both Bangla and English.
• Ability to handle customer complaints patiently, politely and professionally.
• Good customer service and problem-solving abilities.
• Knowledge of CRM systems and customer service quality control.
• Proficiency in MS Excel, email and WhatsApp Business.
• Knowledge of land documents and property registration procedures will be an advantage.
• Experience handling NRB customers will be considered an advantage.
• Familiarity with AI tools such as ChatGPT, Claude or Gemini will be an additional advantage.
• Ability to work in an organisation that follows Islamic values and workplace etiquette.

Additional Requirements:

• Age: 24–34 years.
• Gender: Only male candidates can apply.
• Employment type: Full Time.
• Candidates should demonstrate integrity, accountability and professional behaviour.

Salary and Benefits at Ummah Housing Ltd :

• Monthly Salary: Tk. 25,000–50,000.
• T/A (Travel Allowance).
• Mobile bill facilities.
• Performance-based bonuses.
• Performance-based sales incentives according to company policy.
• Conveyance for site visits.
• Two festival bonuses per year.
• Partially subsidised lunch facilities.
• Yearly salary review.
• Flexible leave and work-schedule arrangements to join a monthly three-day Jamaat, subject to operational requirements.
• Clear career growth opportunities.

How to Apply:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

FAQs About Executive Career Jobs in Chattogram:

Q1. What is the position offered by Ummah Housing Ltd?

Answer: Ummah Housing Ltd is recruiting for the position of Customer Relationship Manager.

Q2. What is the salary for the Customer Relationship Manager position?

Answer: The selected candidate will receive a monthly salary between Tk. 25,000 and Tk. 50,000.

Q3. What qualifications are required for this real estate job in BD?

Answer: Applicants must have a Bachelor’s/Honors degree and 3–5 years of relevant professional experience.

Q4. Can female candidates apply for this job?

Answer: No. According to the job circular, only male candidates are eligible to apply.

Q5. What is the application deadline for the Ummah Housing Ltd job?

Answer: The application deadline for the Customer Relationship Manager position is 08 December 2026.

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