Abdullah Al Rafi

Order Management & Customer Service Experience Handled product orders received from Facebook and the company website. Accurately added delivery details and processed delivery inputs. Tracked delivery status to ensure timely completion. Assisted customers with inquiries and resolved delivery-related issues to maintain satisfaction.

Created and managed engaging content for the company’s Facebook page, including posts, graphics, and promotional materials. Wrote scripts and captions for product promotions and customer engagement. Designed and edited photos/videos using Photoshop and basic video editing tools. Received and managed online product orders through social media platforms. Coordinated with delivery team, tracked orders, and ensured smooth customer experience.

Communicated with customers, provided detailed product information, and guided them through the ordering process. Confirmed customer orders on the company website and ensured accurate entry of delivery details. Tracked deliveries to ensure on-time completion. Resolved delivery or product-related issues promptly to maintain customer satisfaction.