azizulabirab

Working as a Customer Service Officer at Genex Infosys PLC, I am responsible for handling inbound customer interactions and providing efficient solutions to their queries and concerns. My role involves maintaining a high level of professionalism while communicating with customers, ensuring satisfaction through active listening and problem-solving. I manage multiple customer requests, resolve complaints in a timely manner, and follow company guidelines to maintain service quality standards. Additionally, I use CRM tools to document interactions, track issues, and ensure proper follow-up, contributing to overall customer experience and retention.