M. Wasif Rahman

Student Relationship Management • Maintain a positive, empathetic, and professional attitude toward the Creative IT Institute’s students at all times. • Building sustainable relationships and trust with students through open and interactive face-to-face and over-the-phone communication. • Acknowledging students with a positive attitude. Handling the complaints, providing appropriate solutions, alternatives and follow-up to ensure solutions. • Ensuring student satisfaction and providing professional support. • Communicating and coordinating with colleagues as necessary. Career Placement Department • Collaborated with Creative IT departments to analyze any hiring needs. • Manage student databases and ensure efficient communication between career placement team, recruiters, and students to create job placement opportunities. • Conduct one-on-one career counseling sessions to assist students in identifying career paths, refining resumes, and preparing for interviews.

• Delivered exceptional customer service at bKash by managing customer queries, requests, and complaints received through various channels like live chat, support mail, chat bot service, Facebook, and other social media. • Executed all types of core services received for customers, merchants, and agents within the SLA timeline. • Maintained the highest level of customer service by promptly attending to customers’ needs, meeting and achieving remarkable Bis. and exceeding targets. • Proven ability to grasp product knowledge and multitask to rapidly address customers. • Communicated well with managers, colleagues, and team members, ensuring up-to-date knowledge about current, upcoming products and developments. • Working with chatbots, computer software that uses artificial intelligence (AI) to conduct conversations with customers via text, also prepared FAQ replies.

• Gave advice, guidance, and assistance to potential A&A clients on how best to obtain visas and the required documents to migrate internationally. • Ensured that all the information provided by the client was accurate and correct, verifying its authenticity, and checking all legal documents. • Successfully assisted clients in getting D-Type long-stay work visas • Maintained company database and guided students and clients and preparing excellent CVs/SOP/Cover Letters/Motivation Letters. • Assisted in company profile/website content management with content and handled social media pages and customer queries. • Well-communicated with foreign universities, colleges and embassies via email on behalf of the company regarding any issue raised by the client.

• Took part in Prime Bank's general banking activities like gathering financial information, opening new accounts, providing bank statements, preparing checkbooks with requisition slips, and handling phone calls. • Had the opportunity to work on the core software for the customer line. • Dealt with clearing checks of high value, regular value, and dishonored checks. • Performed assigned administration related duties and responsibilities.