Hiring Call Center Agent at Enroute | New Job Circular 2024
Job Description
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Enroute – Call Center Agent Job Circular 2024 Details:
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| Code: | IA53K 45 |
| Employer: |
Enroute |
| Post Name: | Call Center Agent |
| Job Location: | Dhaka |
| No. of Vacancies: | 1 |
| Job Type: | Full time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | – |
| Educational Qualifications: | Minimum Graduate from any reputed University |
| Experience Requirements: | Minimum 01 to 03 years of working experience at related field |
| Salary: | – |
| Apply Procedure: | Apply through the mail mentioned in the picture |
| Application Deadline: | – |
Apply Procedure:
Apply through the mail mentioned in the picture
What is Call Center Agent? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google, In the bustling streets of Bangladesh’s urban landscapes, nestled among the vibrant rhythm of life, lies a career path that has become an integral part of the nation’s economy – the call center agent job. From the heart of Dhaka to the industrial hubs of Chittagong, these roles have transformed into pillars of opportunity for countless individuals seeking stable employment and career growth.
At its core, a call center agent’s job revolves around providing customer support and assistance over the phone or through online platforms. Whether it’s troubleshooting technical issues, addressing inquiries about products or services, or resolving complaints with empathy and professionalism, these agents serve as the frontline ambassadors of the companies they represent.
Despite its initial perception as an entry-level position, the call center agent role offers a myriad of benefits and opportunities for career advancement. For many in Bangladesh, it serves as a gateway to the corporate world, offering valuable experience in customer service, communication, and problem-solving – skills highly sought after in various industries.
One of the primary advantages of a call center agent job is the potential for career progression. Through diligent work and dedication, agents can ascend the ranks to supervisory or managerial positions, overseeing teams and operations. Additionally, the exposure to different facets of business operations within the call center environment can pave the way for lateral moves into departments such as sales, marketing, or quality assurance.
Responsibilities of a call center agent extend beyond merely answering calls. They must possess strong communication skills to interact effectively with customers from diverse backgrounds and address their concerns with tact and diplomacy. Furthermore, agents must demonstrate proficiency in using relevant software and systems to document interactions, retrieve information, and escalate issues when necessary.
Qualifications required to excel in this role typically include a high school diploma or equivalent educational attainment. Fluency in both spoken and written English is often a prerequisite, given the international clientele serviced by many call centers in Bangladesh. Moreover, candidates with prior experience in customer service or telemarketing may have a competitive edge during the hiring process.
In Bangladesh, where the job market is dynamic and competitive, the call center agent job stands out as a beacon of opportunity for individuals from all walks of life. Beyond its role in driving economic growth, it serves as a testament to the resilience and adaptability of the Bangladeshi workforce in embracing new challenges and carving out promising career paths.
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