Call Center Job in Dhaka 2026 | Panna Group Hiring Sr. Officer – Call Center

Customer Support Call Centre
Dhaka
March 16, 2026
Full Time
Application ends: April 16, 2026
Apply Now

Job Overview

  • Date Posted
    March 16, 2026
  • Location
    Dhaka
  • Expiration date
    April 16, 2027
  • Experience
    1 Year
  • Gender
    Female
  • Industry
    Private Company
  • Qualification
    Bachelor’s Degree (Honors)
  • Position Name
    Senior Officer

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Panna Group | Sr. Officer – Call Center Job Details | Call Center Job in Dhaka 2026:

We’re excited to introduce you to the Sr. Officer – Call Center opportunity at Panna Group for 2026, with all the important information presented in a simple and easy-to-read format. Whether you’re focused on sales roles or also exploring careers in banking, government, NGOs, private companies, or the defense sector, our categorized listings are here to help. Our site is updated frequently so you never miss new opportunities. Let us guide you through this job post and help you take the next step in your career.

Code: AN EM 67K975
Employer: Panna Group
Post Name: Officer / Sr. Officer – Call Center
Job Location:  Dhaka
No. of Vacancies: 02
Job Type: Full Time
Job Category: Customer Support and Call Center 
Gender: Female
Age Limitation: 22 to 35 years
Educational Qualifications: Bachelor’s degree in Business Administration / Marketing / Engineering
Experience Requirements: At least 1 year
Salary: Negotiable
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 16 April 2026

Responsibilities & Context: 

  • Receive and handle inbound and outbound customer calls related to battery service, complaints, and inquiries.
  • Register customer complaints in the service management system and generate service tickets.
  • Coordinate with service technicians and service centers for timely service support.
  • Provide customers with basic troubleshooting guidance over the phone when possible.
  • Follow up with customers to ensure service completion and satisfaction.
  • Maintain proper records of service requests, warranty claims, and call logs.
  • Communicate with sales and technical teams regarding service issues and customer feedback.
  • Ensure quick resolution of complaints within the company service policy.
  • Prepare daily / weekly / monthly service reports for management.
  • Monitor service response time and maintain service quality standards.
  • Handle escalated customer issues professionally.

Education Requirements:

  • Bachelor/Honors
  • Bachelor’s degree in Business Administration / Marketing / Engineering / Management or relevant field.

Experience:

  • At least 1 year
  • The applicants should have experience in the following business area(s): Automobile, Battery, Storage cell, Electronic Equipment/Home Appliances, Garments, Manufacturing (Light Engineering and Heavy Industry)

Additional Requirements:

  • Age 22 to 35 years
  • Only Female
  • Strong customer service mindset.
  • Good telephone etiquette is must.
  • Ability to manage high call volume.
  • Team player with good interpersonal skills.
  • Good communication skills in Bangla.
  • Customer complaint handling ability
  • Basic technical understanding of automotive or battery products will be added advantage.
  • Proficiency in MS Office and CRM software is must.
  • Problem-solving and coordination skills
  • Ability to work under pressure

Compensation & Other Benefits:  

  • Provident fund, Mobile bill
  • Lunch Facilities: Partially Subsidize
  • Festival Bonus: 2
  • Others as per company policy.

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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