Pendulum Motion Hiring Call Center Team Leader | Call center Job in Dhaka 2025

Customer Support Call Centre
Dhaka
December 2, 2025
Full Time
Application ends: January 2, 2026
Apply Now

Job Overview

  • Date Posted
    December 2, 2025
  • Location
    Dhaka
  • Expiration date
    January 2, 2027
  • Experience
    1 Year
  • Gender
    Male and Female
  • Industry
    Private Company
  • Qualification
    Bachelor’s Degree (Honors)

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Pendulum Motion | Call Center Team Leader Job Details | Call center Job in Dhaka 2025:

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Code: AN EM 66K997
Employer: Pendulum Motion
Post Name: Call Center Team Leader
Job Location:  Adabor, Dhaka 
No. of Vacancies: 02
Job Type: Full Time
Job Category: Customer Support Call Centre
Gender: Male/Female
Age Limitation: 20 to 35 years
Educational Qualifications: Bachelor/Honors
Experience Requirements: 1 to 3 years
Salary: Negotiable
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 02 January 2026

Responsibilities & Context: 

  • Design and implement SOPs for new campaigns and processes.
  • Recruit, train, and coach call center agents for both inbound and outbound projects.
  • Monitor daily team performance and enforce quality control (QC) metrics.
  • Conduct call evaluations, feedback sessions, and performance reviews.
  • Prepare and manage 24/7 agent roster (Excel or tools).
  • Ensure achievement of KPI targets, customer satisfaction, and sales goals.
  • Analyze call trends and recommend process improvements.
  • Prepare daily, weekly, and monthly reports and dashboards.

Educational Requirements:  

  • Bachelor/Honors

Experience

  • 1 to 3 years
  • The applicants should have experience in the following business area(s): Banks, Telecommunication, BPO/ Data Entry Firm, Call Center, E-commerce
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 20 to 35 years
  • 1–3 years of experience in team leading/supervisory roles in a call center.
  • Proficient in Microsoft Excel, CRM, and reporting tools.
  • Strong leadership, communication, and interpersonal skills.
  • Solid understanding of customer service and telesales dynamics.
  • Result-driven mindset with the ability to lead a small, dynamic 24/7 team.

Compensation & Other Benefits

  • Mobile bill, Tour allowance, Performance bonus, Over time allowance
  • Salary Review: Yearly
  • Festival Bonus: 2

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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