Hiring Call Center Team Leader | Ontech Solutions | Job in Dhaka 2024
Job Description
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Call Center Job in Dhaka 2024 -Ontech Solutions Job Details:
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| Code: | SR57K 315 |
| Employer: | Ontech Solutions |
| Post Name: | Call Center Team Leader |
| Job Location: | Dhaka |
| No. of Vacancies: | 01 |
| Job Type: | Full time |
| Job Category: | Customer Support/ Call Centre |
| Gender: | Male/ Female |
| Age Limitation : | – |
| Educational Qualifications: | – |
| Experience Requirements: | – |
| Salary: | Negotiable |
| Apply Procedure: | Send your CV to the Email address mentioned in the picture |
| Application Deadline: | – |
Apply Procedure:
Send your CV to the Email address mentioned in the picture.
What is Call Center Team Leader? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
A Call Center Team Leader in Bangladesh is a pivotal role in the customer service industry, overseeing a team of call center agents to ensure smooth operations and high-quality service. This job entails managing daily activities, providing training and support to agents, monitoring performance, and handling escalated customer issues. The Team Leader ensures that targets and key performance indicators (KPIs) are met, while also maintaining team morale and fostering a positive work environment.
Benefits of this role include the development of strong leadership and management skills, enhanced problem-solving abilities, and improved communication skills. It also offers career advancement opportunities within the customer service and operations management sectors, potentially leading to higher managerial positions.
To qualify for this position, candidates typically need a bachelor’s degree in business administration or a related field, along with prior experience in a call center environment. Strong leadership abilities, excellent communication skills, and proficiency in relevant software and technologies are crucial. Additionally, the ability to manage stress, resolve conflicts, and motivate a team are key attributes for success in this role. This job is ideal for individuals looking to build a career in customer service management and operations.
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