Assistant Customer Care Manager (ISP/NOC) | Fastnet BD (ISP) | Customer Care Job in Dhaka 2024
Job Description
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Fastnet BD (ISP) – Customer Care Job in Dhaka 2024 Job Details:
We’re thrilled to present the latest 2024 Assistant Customer Care Manager (ISP/NOC) job listing at Fastnet BD (ISP). Our aim is to provide the details in a clear and accessible way, so you can easily find what you need. If you’re looking for more opportunities, whether in government, banking, the private sector, military, NGOs, or various sales roles, be sure to explore our categorized sections.
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Job Summary
| Code: | NT 61K453 |
| Employer: | Fastnet BD (ISP) |
| Post Name: | Assistant Customer Care Manager (ISP/NOC) |
| Job Location: | Dhaka |
| No. of Vacancies: | 03 |
| Job Type: | Full Time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female Both |
| Age Limitation: | 22 – 35 Years |
| Educational Qualifications: | BSc in CSE/EEE |
| Experience Requirements: | 2 – 4 Years |
| Salary: | 18000 – 28000 |
| Apply Procedure: | Send your CV to the mail mentioned in the picture or click apply now button |
| Application Deadline: | 30-11-2024 |
Apply Procedure:
Send your CV to the mail mentioned in the picture or click apply now button
What is Assistant Customer Care Manager (ISP/NOC)? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google In the Bangladesh, An assistant customer care manager (ISP/NOC) ensures customer satisfaction by managing support services for internet service providers (ISP) or network operations centers (NOC). They address customer issues, oversee the technical support team, and maintain high service standards.
Responsibilities include managing customer queries, resolving technical problems, and ensuring timely issue resolution. They coordinate with the technical team to maintain network uptime and service quality, analyze customer feedback, and implement process improvements. Additionally, they train and mentor support staff, monitor performance metrics, and prepare reports for higher management.
Requirements for this role typically include a bachelor’s degree in information technology, telecommunications, or a related field. Strong communication and problem-solving skills are essential. Experience in customer service, technical support, or network operations is preferred. Proficiency in troubleshooting internet and network issues, as well as familiarity with ticketing systems and CRM software, is valuable.
This position benefits your career by providing hands-on experience in customer relations and technical operations. It enhances leadership skills, technical expertise, and problem-solving abilities. Career progression can lead to roles such as customer care manager or NOC manager, offering opportunities in the rapidly expanding telecommunications and IT sectors. Competitive salaries and job stability are added advantages.
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