Customer Service Representative | Genex Infosys limited | Customer Service Job 2024
Job Description
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Genex Infosys limited – Customer Service Job 2024 Details:
We are excited to provide comprehensive details about the Customer Service Representative position for 2024 at Genex Infosys limited. Our aim is to present this information clearly and concisely, ensuring easy access for you. If you are considering exploring other career opportunities, such as roles in government, banking, private sector, military, NGOs, or other sales positions, we encourage you to explore our specialized categories.
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| Code: | IA58K 301 |
| Employer: |
Genex Infosys limited |
| Post Name: | Customer Service Representative |
| Job Location: | Dhaka |
| No. of Vacancies: | Not specific |
| Job Type: | Full-Time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | – |
| Educational Qualifications: | Bachelor in any degree will be plus & Running Students are encourage to apply |
| Experience Requirements: | Good to have but not mandatory. Necessary training will be provided before onboarding. |
| Salary: | – |
| Apply Procedure: | Walk-in Interview on 31th August, 2024 |
| Application Deadline: | 31th August 2024 |
Apply Procedure:
Walk-in Interview on 31th August, 2024
What is Customer Service Representative? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
According to Google, A **Customer Service Representative (CSR)** in Bangladesh is a crucial role in businesses across various industries, including telecommunications, banking, and e-commerce. CSRs are responsible for managing customer inquiries, resolving complaints, and providing information about products and services. Their role is vital in maintaining customer satisfaction and loyalty, often involving communication through phone calls, emails, or live chats.
**Benefits** of this job include gaining valuable experience in communication, problem-solving, and customer management, which are transferable skills for future career growth. The role also offers opportunities for advancement into supervisory or managerial positions within customer service or related fields like sales and marketing.
**Responsibilities** of a CSR typically include responding to customer queries, processing orders, handling returns and complaints, and maintaining records of customer interactions. They must be able to handle difficult situations with patience and professionalism while working to meet or exceed customer expectations.
To qualify for a CSR position, candidates generally need a **high school diploma** or equivalent, although a **bachelor’s degree** can be advantageous. Good communication skills, fluency in English and Bengali, basic computer skills, and a customer-focused attitude are essential. Some companies may also require prior experience in customer service or a related field.
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