Customer Support Executive (E-commerce) Job in Dhaka

Job Description

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Order Process & Customer Support Executive – TREKMAD:

TREKMAD is hiring an Order Process & Customer Support Executive for its e-commerce operations in Uttara, Dhaka. This is a full-time, office-based opportunity for candidates interested in customer service, order management, and online retail operations.The selected candidate will manage online orders, coordinate with warehouse and courier teams, monitor deliveries, process returns, and respond to customer queries. Candidates with 1–2 years of relevant experience in e-commerce or online retail are preferred. Freshers are also encouraged to apply.

If you are searching for a Customer Support Executive job in Dhaka, this position offers an opportunity to develop your professional skills in a growing e-commerce organization.

About the Company:

Job Responsibilities:

The selected Telesales Executive will be responsible for the following duties:

• Process online customer orders accurately through e-commerce platforms.
• Prepare invoices, packing lists, and necessary order documents.
• Verify order details, payment status (COD or prepaid), and product availability.
• Communicate with customers regarding order confirmations, shipping updates, and stock availability.
• Respond to customer inquiries and resolve complaints professionally.
• Track shipments and coordinate with courier partners to ensure timely delivery.
• Handle delivery delays, failed COD orders, returns, and other order-related issues.
• Coordinate with warehouse and fulfillment teams for order picking, packing, and dispatch.
• Maintain daily return entries in inventory with proper documentation.
• Monitor last-mile delivery partners and follow up on delivery performance.
• Ensure smooth processing of product returns and exchanges according to company policies.
• Monitor order accuracy and on-time delivery performance to achieve fulfillment KPIs.

Job Requirements:

Educational Qualifications:

• Bachelor’s degree or Honors from a recognized institution.

Experience:

• 1–2 years of relevant professional experience.
• Experience in E-commerce, E-commerce Startups, or Online Retail Startups is preferred.
• Freshers are also encouraged to apply.

Skills & Expertise:

• Customer Communication
• E-commerce Operations
• Order Processing & Management
• Customer Relationship Management
• Shopify
• WooCommerce
• WordPress
• Teamwork & Coordination
• Flexibility and Adaptability
• Data Entry
• Courier & Shipment Tracking

Additional Requirements:

• Age: 20–25 years.
• Gender: Only male candidates can apply.
• Strong customer service mindset.
• Ability to handle customer complaints professionally and empathetically.
• Good understanding of order processing, invoicing, fulfillment, returns, and refunds.
• Familiarity with e-commerce platforms such as Shopify.
• Strong typing speed and accurate data entry skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Knowledge of courier management and shipment tracking will be an advantage.
• Ability to coordinate with warehouse, courier, and customer service teams.
• Flexibility to monitor operations occasionally after regular working hours during peak order periods.

Salary and Benefits :

• Monthly Salary: Tk. 15,000
• Overtime Allowance
• Performance Bonus
• Yearly Salary Review
• Fully Subsidized Lunch Facilities
• Two Festival Bonuses
• Career growth opportunities in a fast-expanding e-commerce organization.
• Supportive and creative working environment.
• Internal recruitment opportunities.
• Learning and skill development opportunities.

How to Apply:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

Frequently Asked Questions (FAQs):

Q1. What is the position offered by TREKMAD?

Answer: TREKMAD is recruiting for the position of Order Process & Customer Support Executive.

Q2. What is the monthly salary for this position?

Answer: The selected candidate will receive a monthly salary of Tk. 15,000.

Q3. What are the educational qualifications required for this job?

Answer: Applicants must have a Bachelor’s degree or Honors qualification.

Q4. Can freshers apply for the Customer Support Executive position?

Answer: Yes, freshers are also encouraged to apply.

Q5. Where is the job location at TREKMAD?

Answer: The job location is Uttara Sector 4, Dhaka.

Q6. What is the application deadline for this job?

Answer: Interested candidates must apply by 13 November 2026.

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