Global Heavens MB(PVT) LTD. hiring Customer Relationship Officer | Customer Support Job 2025

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Global Heavens MB(PVT) LTD. | Customer Relationship Officer Job Details | Customer Support Job 2025 :

We’re thrilled to introduce the 2025 Customer Relationship Officer Job Opportunity at Global Heavens MB(PVT) LTD. — designed to give you a clear, simple overview of everything you need to know before applying.

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Responsibilities & Context:

• Relationship Building: Develop and nurture strong, positive relationships with new clients of Pakistani cloth brand buyers and sellers, acting as the primary point of contact over the phone.
• Issue Resolution: Handle customer inquiries over the phone, complaints, and issues promptly and professionally, ensuring satisfactory outcomes and escalating issues when necessary.
• Customer Advocacy: Gather and analyze customer feedback to identify areas for improvement in products and services, and advocate for customer needs within the company.
• Retention and Loyalty: Develop and implement strategies, such as loyalty programs and customized campaigns, to increase customer retention and reduce churn.
• Business Growth: Identify opportunities for cross-selling and upselling, and collaborate with sales and marketing teams to drive revenue growth and achieve targets.
• Business Reviews: Conduct regular business and account reviews to assess the financial impact of by analyzing Daily report.
• Customer Hunting: Search wholesaler companies by browsing the Social Media Platform to connect with network and listing them.
• Communicate through Social Media Platform: Browse the Social Media Platform and communicate with them to search the customer and reply all the queries made by online customers.

Requirements

Education

• Bachelor/Honors
• Bachelor of Business Administration (BBA)

Experience

• 1 to 2 years
• The applicants should have experience in the following business area(s): Wholesale

Additional Requirements

• Age 25 to 35 years
• Skills Required: Computer skill, Customer Service.
• Skills & Expertise: Microsoft Word, PowerPoint, Excel

Compensation & Other Benefits

• Depends on capabilities.
• Festival Bonus: 2 ( Applicable after completing of probation period.
• We fully guarantee a safe working environment for female employees.
• Women are preferred because most of the staff in the office is female. You will get the opportunity to work with us in a friendly environment.
• Lunch – Fully subsidized.
• Evening Snacks – Fully subsidized.

Apply Procedure:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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