Customer Support Team Lead/Customer Support Executive | Precious Mart Limited | Customer Support Job Circular 2024
Job Description
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Precious Mart Limited – Customer Support Job Circular 2024 Job Details:
We’re excited to share with you the latest job listing for a Customer Support Team Lead/Customer Support Executive role at Precious Mart Limited. for 2024. Our goal is to deliver this information in an easy-to-understand and accessible format, ensuring you can quickly find what you need. If you’re interested in exploring more job options, such as government positions, banking careers, private sector opportunities, military jobs, NGO vacancies, and various sales roles, we recommend visiting our categorized sections.
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| Code: | NT57K 875 |
| Employer: | Precious Mart Limited |
| Post Name: | Customer Support Team Lead/Customer Support Executive |
| Job Location: | Dhaka |
| No. of Vacancies: | — |
| Job Type: | Full time |
| Job Category: | Social Media Collected Jobs |
| Gender: | Male |
| Age Limitation : | — |
| Educational Qualifications: | Graduate in Any |
| Experience Requirements: | 1 – 2 Years |
| Salary: | — |
| Apply Procedure: | Send your CV to the e-mail mentioned in the picture |
| Application Deadline: | 22-08-2024 |
Apply Procedure:
Send your CV to the e-mail address mentioned in the picture.
What is Customer Support Team Lead? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
A Customer Support Team Lead manages and supervises a team of customer support representatives, ensuring high-quality service and efficient handling of customer inquiries and issues. Responsibilities include leading and motivating the team, monitoring performance, providing training and support, and addressing complex customer concerns. They analyze customer feedback, implement process improvements, and work closely with other departments to resolve systemic issues. Additionally, they handle escalations, prepare reports on team performance, and ensure adherence to company policies and service standards.
To qualify for this role, candidates typically need a bachelor’s degree in business, management, or a related field. Proven experience in customer support and leadership skills are essential, along with excellent communication and problem-solving abilities. Familiarity with customer service software and a strong understanding of customer service best practices are also important.
The benefits of a career as a Customer Support Team Lead include developing strong leadership and management skills, gaining experience in process improvement, and having a direct impact on customer satisfaction. This position provides a solid foundation for advancement into higher management roles within customer service or other areas of the organization, offering opportunities for career growth and increased responsibilities.
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