Social Media Support Agent | Levin Apparel | Customer Support Job Circular 2024
Job Description
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Customer Support Job Circular 2024 Job Details:
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| Code: | SR 60K967 |
| Employer: | Levin Apparel |
| Post Name: | Social Media Support Agent |
| Job Location: | Dhaka |
| No. of Vacancies: | 01 |
| Job Type: | Full Time |
| Job Category: | Customer Support / Call Center |
| Gender: | – |
| Age Limitation : | – |
| Educational Qualifications: | – |
| Experience Requirements: | – |
| Salary: | Negotiable |
| Apply Procedure: | Send your CV directly to the Institute address or to the mail mentioned in the picture or click apply now button |
| Application Deadline: | – |
Apply Procedure:
Send your CV directly to the Institute address or to the mail mentioned in the picture or click apply now button
What is Social Media Support Agent? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
A Social Media Support Agent in Bangladesh is responsible for managing and responding to customer inquiries and complaints through social media platforms like Facebook, Instagram, and Twitter. This job typically involves engaging with customers, providing solutions, and maintaining a positive brand image. Social media support is a growing field in Bangladesh, as more businesses rely on digital platforms to interact with their audiences.
The role offers significant career benefits, including the opportunity to develop communication skills, problem-solving abilities, and a deep understanding of customer behavior. This experience can lead to career growth in digital marketing, customer service, or brand management.
Key responsibilities include responding to comments, direct messages, and mentions, handling customer complaints, and coordinating with other departments to resolve issues. Agents may also monitor brand mentions, analyze social media metrics, and provide feedback for improvements.
Qualifications for this role typically include a bachelor’s degree in business, communications, or a related field. Proficiency in social media tools and customer service software is often required, along with strong communication and empathy skills. Fluency in both Bangla and English is advantageous, as it helps in providing comprehensive support to a diverse customer base.
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