GVN Consortium Hiring Customer Care Representative | Customer Support Jobs 2025

Customer Support Call Centre
Dhaka
October 28, 2025
Full Time
Application ends: November 28, 2025

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Job Overview

  • Date Posted
    October 28, 2025
  • Location
    Dhaka
  • Expiration date
    November 28, 2026
  • Experience
    3 Year
  • Gender
    Female
  • Industry
    Private Company
  • Qualification
    HSC

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

GVN Consortium | Customer Care Representative Job Details | Customer Support Jobs 2025:

We’re excited to provide you with detailed information about the 2025 Customer Care Representative  position at GVN Consortium. Our goal is to present everything clearly and accessibly, making it easy for you to find the details you need. If you’re interested in other opportunities—whether in government, banking, the private sector, military, NGOs, or additional sales roles—feel free to explore our specialized categories.

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Code: SL EM 66K633
Employer: GVN Consortium
Post Name: Customer Care Representative
Job Location:  Dhaka (Badda)
No. of Vacancies: –
Job Type: Full Time
Job Category: Customer Support
Gender: Female
Age Limitation: –
Educational Qualifications: Higher Secondary
Experience Requirements:  At least 3
Salary: Negotiable
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 28 November 2025

Responsibilities & Context: 

1. Handling Customer Inquiries

  • Respond to customer queries via phone, email, chat, or social media.
  • Provide accurate, valid, and complete information using the right tools and resources

2. Problem Resolution

  • Identify customer issues and offer effective solutions.
  • Escalate unresolved issues to higher-level support or management when necessary.

3. Maintaining Customer Records

  • Document all interactions in the CRM (Customer Relationship Management) system.
  • Update customer information as needed.

4. Product/Service Knowledge

  • Maintain up-to-date knowledge of company products, services, and policies.
  • Explain product features, benefits, and usage to customers.

5. Product/Service Knowledge

  • Handle complaints professionally and empathetically.
  • Aim for first-contact resolution while maintaining a positive customer experience.

6. Achieving Performance Targets

  • Meet or exceed KPIs such as call handling time, customer satisfaction, and resolution rate.

7.  Feedback Collection

  • Gather feedback on products/services and report trends to management for improvement.

8.  Follow-up

  • Make follow-up calls or emails to ensure customer issues are resolved to their satisfaction.

9.  Cross-selling & Upselling (if applicable)

  • Recommend additional products or services to customers, based on their needs

10.  Team Collaboration

  • Work with other departments (sales, technical support, logistics) to resolve issues efficiently.

Educational Requirements:  

  • Higher Secondary

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s): Travel Agent, Immigration/Visa Processing

Compensation & Other Benefits

  • Salary Review: Yearly
  • Festival Bonus: 2
  • As per company policy

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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