IVAMCO Hiring Sr. Executive | Customer Support Jobs 2025

Customer Support Call Centre
Dhaka
December 20, 2025
৳15000 - ৳18000 / month
Full Time
Application ends: January 20, 2026
Apply Now

Job Overview

  • Date Posted
    December 20, 2025
  • Location
    Dhaka
  • Offered Salary
    ৳15000 - ৳18000 / month
  • Expiration date
    January 20, 2027
  • Experience
    2 Year
  • Gender
    Male
  • Industry
    Private Company
  • Qualification
    Bachelor’s Degree (Honors), BBA, MBA, Master’s Degree

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu 

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

IVAMCO | Customer Support Executive Job Details | Customer Support Jobs 2025:

We’re thrilled to introduce the 2025 Sr. Executive Opportunity at IVAMCO — designed to give you a clear, simple overview of everything you need to know before applying.

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Code: AN EM 67K174
Employer: IVAMCO
Post Name: Sr. Executive (Ecommerce Customer Support)
Job Location:  Uttara Sector 4, Dhaka 
No. of Vacancies: 01
Job Type: Full Time
Job Category: Customer Support Call Centre
Gender: Male
Age Limitation: 22 to 28 years
Educational Qualifications: BBA, MBA
Experience Requirements: 2 to 4 years
Salary: 15000 – 18000 BDT
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 20 January 2026

Responsibilities & Context:

  • Lead, mentor, and monitor Customer Support Executives to ensure consistent performance.
  • Conduct daily briefings to align team on updates, priority orders, policies, and targets.
  • Oversee timely and accurate resolution of customer inquiries related to orders, delivery, returns, refunds, product issues, and website/app usage.
  • Ensure all SLA and response time targets are consistently met.
  • Monitor call/chat/email quality and ensure communication aligns with brand tone.
  • Implement and improve QA standards to ensure error-free service.
  • Track team performance and prepare regular reports on productivity, quality, and customer satisfaction.
  • Ensure customer issues related to stock, delivery delays, packaging, or product info are escalated and resolved quickly.
  • Identify recurring issues and propose improvements to SOPs, scripts, and workflows.

Educational Requirements:  

  • Bachelor of Business Administration (BBA) in Marketing
  • Master of Business Administration (MBA) in Marketing

Experience

  • 2 to 4 years
  • The applicants should have experience in the following business area(s): Telecommunication, Online Retail Startup

Additional Requirements

  • Age 22 to 28 years
  • 2–4 years of experience in Customer Support, preferably in Ecommerce.
  • At least 1 year of team leading or supervisory experience.
  • Ability to handle pressure, multiple tasks, and critical customer issues.
  • Hands-on experience with CRM tools, order management systems, and support platforms.
  • Data-driven mindset with the ability to analyze performance reports.

Compensation & Other Benefits:

  • Performance bonus, Over time allowance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Apply Procedure:

Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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