Trekmad.com Hiring Customer Support Executive | Executive Jobs in Dhaka 2026

Customer Support Call Centre, Executive
Dhaka
October 14, 2026
৳12000 - ৳15000 / month
Full Time
Application ends: November 14, 2026
Apply Now

Job Overview

  • Date Posted
    October 14, 2026
  • Location
    Dhaka
  • Offered Salary
    ৳12000 - ৳15000 / month
  • Expiration date
    October 14, 2027
  • Experience
    1 Year
  • Gender
    Female
  • Industry
    Private Company
  • Qualification
    Bachelor’s Degree (Honors)
  • Position Name
    Executive

Job Description

Apply Guideline

1.Register Once  2.Candidate Login  3.Create CV or Attach CV  4.Make CV – Video link as given on the menu

To apply for this job, start by Clicking Here to create a candidate profile and update your CV. Then, click the ‘Apply Now‘ button.

Customer Support Executive Job Details | Trekmad.com | Executive Jobs in Dhaka 2026:

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Code: SL EM 68K966
Employer: Trekmad.com
Post Name: Customer Support Executive – E-Commerce
Job Location: Dhaka (Uttara Sector 4)
No. of Vacancies: 02
Job Type: Full Time
Job Category: Customer Support
Gender: Only Female
Age Limitation: 20 to 24 years
Educational Qualifications: Bachelor/Honors
Experience Requirements: 1 to 3 years
Salary: 12000 – 15000 BDT
Apply Procedure: Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button
Application Deadline: 14 November 2026

Responsibilities & Context:

-We are looking for a proactive, energetic, and customer-focused individual to join Trekmad.com as Customer Support Executive. The ideal candidate will be responsible for handling customer inquiries, generating sales through inbound and outbound calls, assisting customers in selecting the right travel and lifestyle products, and providing excellent pre- and post-sales support.

  • Handle inbound and outbound calls for product inquiries, sales, and customer support.
  • Understand customer needs and recommend suitable travel, outdoor and lifestyle products.
  • Convert leads, inquiries, and follow-ups into confirmed orders.
  • Explain product features, specifications, pricing, offers, availability, and usage clearly to customers.
  • Upsell and cross-sell relevant products to increase order value.
  • Follow up with interested customers, incomplete orders, and potential leads.
  • Assist customers throughout the complete sales journey from product selection and order placement to delivery and after sales support.
  • Handle customer inquiries through WhatsApp, phone, email, and other digital communication channels.
  • Resolve customer concerns related to delivery, product quality, order issues, returns, exchanges, and replacements.
  • Coordinate with the Sales, Marketing, Warehouse, and Delivery/Courier teams to resolve customer and order-related issues.
  • Maintain accurate customer, lead, order, and follow-up records in the CRM/system.
  • Collect and report customer feedback, frequently asked questions, product demands, and trending issues to the relevant team.
  • Achieve assigned daily, weekly, and monthly sales and customer satisfaction targets.
  • Contribute ideas to improve sales conversion, customer experience, and overall customer retention.

Educational Requirements:  

  • Bachelor/Honors

Experience:  

  • 1 to 3 years
  • The applicants should have experience in the following business area(s): E-commerce, E-commerce Startup, Online Retail Startup

Additional Requirements:  

  • 20 to 24 years
  • Only Female
  • Experienced in customer support will be preferred.
  • Strong verbal communication skills.
  • Strong written communication in Bangla & English.
  • Convincing ability and customer handling skill.
  • Fast typing and basic CRM knowledge.
  • Familiarity with Shopify, Facebook Shop, Instagram Shop, and online order management.
  • Ability to multitask and stay calm under pressure.
  • Friendly, patient, and problem-solving mindset.

Compensation & Other Benefits:

  • Performance bonus,Over time allowance
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Over time allowance
  • Growth opportunities in a fast-expanding E-Commerce Organization.
  • Supportive & creative work environment.
  • Internal Recruitment opportunities.

Apply Procedure:
Create a candidate profile and update your CV. Then, click the ‘Apply Now’ button

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