Fifo Tech Hiring Customer Service Representative | Customer Support Job Circular 2024
Job Description
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Fifo Tech Job 2024 -Customer Service Representative Job Details:
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| Code: | SR55K 655 |
| Employer: | Fifo Tech |
| Post Name: | Customer Service Representative |
| Job Location: | Dhaka |
| No. of Vacancies: | 50 |
| Job Type: | Full time |
| Job Category: | Customer Support/ Call Centre |
| Gender: | Male/ Female |
| Age Limitation : | – |
| Educational Qualifications: | HSC/ Graduation |
| Experience Requirements: | Fresher |
| Salary: | 8000-10000 Tk |
| Apply Procedure: | Send your CV to the e-mail mentioned in the picture |
| Application Deadline: | – |
Apply Procedure:
Send your CV to the e-mail address mentioned in the picture.
What is Customer Service Representative? What are the responsibilities of this position? What requirements are needed to get this job? and What is the benefit of this position in career?
In Bangladesh, the role of a Customer Service Representative (CSR) is pivotal in ensuring customer satisfaction and fostering client loyalty across various industries, including telecommunications, banking, and retail. CSRs are the frontline of customer interaction, tasked with addressing inquiries, resolving complaints, providing product information, and processing orders or transactions.
To embark on a career as a CSR in Bangladesh, a minimum qualification of a Higher Secondary Certificate (HSC) is typically required, though a Bachelor’s degree can be advantageous. Proficiency in Bengali and English, along with strong communication and interpersonal skills, is essential. Familiarity with customer relationship management (CRM) software is also beneficial.
The benefits of a CSR job are notable. It offers valuable experience in customer interaction and problem-solving, which are critical skills in many career paths. This role can serve as a stepping stone to higher positions within a company, such as team leader, supervisor, or manager, particularly for those who demonstrate exceptional performance and leadership capabilities. Additionally, CSRs often receive training and development opportunities, enhancing their professional growth.
Responsibilities include managing customer communications via phone, email, or chat, documenting customer interactions, and ensuring swift resolution of issues. A successful CSR must be patient, empathetic, and capable of working efficiently under pressure to maintain high customer satisfaction levels.
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