Global Trails Tourism Hiring Officer | Customer Support Job Circular 2024
Job Description
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Global Trails Tourism Job 2024 – Job Circular Job Details:
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| Code: | SF54K 383 |
| Employer: |
Global Trails Tourism |
| Post Name: | Customer Service Officer |
| Job Location: | Dhaka |
| No. of Vacancies: | – |
| Job Type: | Full time |
| Job Category: | Customer Support / Call Centre |
| Gender: | Male/Female |
| Age Limitation : | N/A |
| Educational Qualifications: | Graduate |
| Experience Requirements: | – |
| Salary: | As per company policy |
| Apply Procedure: | Send your CV to the address mentioned in the picture |
| Application Last Date: | As Soon As Possible |
Apply Procedure:
Send your CV to the email mentioned in the picture
Write a short passage on the topic ” Customer Service Officer” Job in Bangladesh perspective, explain what kind of job this is, what the benefits of this job in career, what are the responsibilities of this job, which qualifications are needed to get this job etc. in 200 words.
In Bangladesh, the role of a Customer Service Officer (CSO) is pivotal across various industries, particularly in banking, telecommunications, and retail. This job entails managing customer inquiries, resolving complaints, and providing information about products and services. A CSO serves as the bridge between the company and its customers, ensuring a positive customer experience.
The career benefits of being a CSO include the development of strong communication and problem-solving skills, which are highly valued in many fields. This role offers a pathway to higher positions such as Customer Service Manager or roles in sales and marketing, thanks to the extensive knowledge of customer behavior and business operations gained on the job.
Responsibilities of a CSO include handling customer queries via phone, email, or face-to-face interactions, maintaining customer records, processing orders and returns, and coordinating with other departments to resolve complex issues. They also play a role in collecting customer feedback and suggesting improvements to enhance service quality.
To qualify for a CSO position, candidates typically need at least a bachelor’s degree in business administration or a related field. Proficiency in English and Bengali, strong interpersonal skills, and basic computer literacy are essential. Prior experience in customer service or sales can be an added advantage, highlighting a candidate’s ability to handle customer interactions effectively.
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