Md. Sakibul Kadir
About Candidate
A detail-oriented and results-driven professional with extensive experience in Quality Assurance, Leadership,
Training & Development, Client Relationship Management, and Process Optimization within the BPO industry.
I am committed to contributing to a dynamic organization by leveraging my proven ability to spearhead high
impact initiatives, enhance operational efficiency, and deliver exceptional client experiences. My expertise in
developing and implementing quality frameworks, driving process improvements, optimizing workflows, and
conducting performance monitoring positions me to play a pivotal role in achieving organizational objectives.
Focused on excellence, I am eager to introduce innovative strategies that align with the company’s vision and
deliver sustainable value.
Location
Education
Work & Experience
• Revised and enforced content moderation protocols, complying with current legal regulations while addressing troublesome trends and user flags. • Assisting in the on-boarding and training of new content moderators, ensuring they understand and apply content guidelines effectively. • Generated periodic reports on moderation performance, enabling stakeholders to benchmark against goals. • Employed automated algorithms to scale content moderation with increased accuracy, allowing for better management of workloads and faster resiliency during periods of increased workloads. • Developed relationships with vendors and client-side HQ, ensuring effective communication and successful resolution of escalated content issues.
• Led content moderation efforts for media platforms ensuring compliance with community guidelines, legal regulations and platform policies. • Conducted regular quality assurance checks and provided feedback to content moderation teams to enhance performance and adherence to guidelines, resulting in increased accuracy. • Analyzed content moderation data and metrics to identify trends, patterns, and areas for improvement, generating reports and insights to track key performance indicators (KPIs) and inform decision-making processes.
• Conceptualized, designed, and executed multimedia content for various digital platforms. • Increased social media engagement through the creation of eye-catching visuals and animations. • Managed and trained a team of multimedia designers to maintain high-quality design standards. • Collaborated with product managers to ensure design solutions aligned with business goals. • Contributed to the development of the company's brand guidelines and design system.
