aldrin.shykat
About Candidate
Location
Education
Post Graduate Diploma Major: Network System & Administration Obtained CGPA: 3.83 Passing Year: August’2024
Dept.: Computer Science & Engineering Obtained CGPA: 3.22 Passing Year: October’2023
GED, Mentors’ Passing Year: 2019 Obtained GPA: 606 out of 800
Obtained GPA: 3.5
Work & Experience
• Provide quality service to the customer over online communication (live chat) to ensure smooth operation and positive customer experience. • Coordinate information to customers browsing our websites during store discovery, order & checkout. Including after sales support • Capture customer insights and escalate issues to other internal departments. • Serve customers through digital channel with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition. In this way enhance Daraz brand image. • Gain knowledge through various training sessions on corporate culture, stress management, communication, and service mindset
• Provide quality service to the customer over online communication (Inbound Phone call) • Coordinate information • Escalating complex issues • Addressing customer complaints & Resolving customer issues
