Customer Support Job 2025 | Rafiq Overseas Senior Reservation Officer Job Circular in Bangladesh

According to Google In the Bangladesh, A Senior Reservation Officer in Bangladesh plays a key role in managing bookings and reservations for airlines, hotels, travel agencies, or transport companies. This position involves handling customer inquiries, confirming reservations, managing cancellations or changes, and ensuring a smooth booking experience for clients. It is a professional role that combines customer service skills with administrative and organizational abilities.

The career benefits of this job are significant. It offers opportunities for career growth in the travel, tourism, and hospitality sectors. Experienced officers can advance to managerial positions such as Reservation Manager, Customer Service Manager, or Operations Supervisor. The job also provides a chance to develop communication, problem-solving, and multitasking skills, which are valuable in many professional fields.

Key responsibilities include managing reservations efficiently, maintaining accurate records, assisting customers with booking issues, coordinating with other departments, and ensuring compliance with company policies. A Senior Reservation Officer may also train junior staff and handle complex customer requests.

To qualify for this role in Bangladesh, candidates typically need a bachelor’s degree in Tourism, Hospitality Management, Business Administration, or a related field. Strong computer skills, familiarity with reservation systems, excellent communication skills in English and Bengali, and prior experience in customer service or reservation management are often required.

This role is ideal for organized, detail-oriented individuals who enjoy interacting with people and ensuring smooth service delivery.