Md Zakaria

Worked as an IT Executive at Mattrix Sweaters Limited, responsible for maintaining the company’s IT infrastructure, providing technical support, and ensuring smooth operation of computer systems and network services. Supported office staff and production departments with hardware, software, and system-related solutions. Key responsibilities included: Managing and maintaining computer systems, printers, and network devices Providing technical support and troubleshooting hardware/software issues Installing, configuring, and updating operating systems and business applications Monitoring network performance and ensuring system security Maintaining data backups and supporting data management processes Assisting employees with IT-related problems and user support services Coordinating with vendors and service providers for IT equipment and maintenance Preparing IT reports and maintaining system documentation Ensuring smooth communication and connectivity across departments Skills Gained: Technical support, network management, troubleshooting, system administration, communication, problem-solving, hardware maintenance, and IT operations management.

Worked as a Booking Executive at Jeddah Gulf Hotel Suites, responsible for managing hotel reservations, handling guest inquiries, and ensuring smooth booking operations. Coordinated with guests, travel agencies, and hotel departments to provide excellent customer service and maximize room occupancy. Key responsibilities included: Handling room reservations through phone, email, and online booking platforms Assisting guests with booking inquiries, room availability, pricing, and hotel services Maintaining accurate reservation records and updating booking systems Coordinating with front office and housekeeping teams to ensure smooth guest check-in and check-out Managing cancellations, modifications, and special guest requests professionally Providing excellent customer service and resolving guest concerns efficiently Monitoring occupancy levels and supporting sales and promotional activities Preparing daily booking and occupancy reports for management Skills Gained: Customer service, reservation management, communication, hospitality operations, problem-solving, teamwork, and time management.

Worked as a Branch Manager at Sayed Romania Overseas Limited, responsible for overseeing branch operations, client communication, staff supervision, and business development activities. Managed daily administrative tasks, maintained relationships with overseas clients and recruitment partners, and ensured smooth coordination between candidates and company management. Key responsibilities included: * Managing overall branch operations and ensuring efficient workflow * Supervising office staff and monitoring team performance * Handling client communication and maintaining professional relationships * Assisting in overseas recruitment and candidate processing * Preparing reports, maintaining documentation, and ensuring compliance with company policies * Coordinating with head office and international partners regarding recruitment procedures * Resolving customer and employee issues professionally * Supporting business growth through marketing and client service activities **Skills Gained:** Leadership, team management, communication, administration, recruitment coordination, client handling, problem-solving, and operational management.